Front Desk Agent at The Apurva Kempinski Bali

Kempinski Hotels; Provinsi Bali; On-site; USD 12.000 - 20.000; Full time

Job summary

A leading hotel in Bali is seeking a Front Office Agent responsible for ensuring guest satisfaction through professional check-ins and check-outs. Applicants should have relevant hospitality education, customer service experience, and the ability to communicate in English. The position offers opportunities for professional development in a luxurious environment.

Qualifications

• Indonesian citizen with ideally a Hospitality Degree.
• Minimum of one year experience in customer service.
• Ability to communicate in local language and English.

Responsibilities

• Check-in and check-out guests efficiently.
• Focus on up-selling to increase room revenue.
• Ensure compliance with Financial Policies and Procedures.

Skills

Customer service

Interpersonal skills

Communication in English

Education

Hospitality Degree or equivalent

Tools

MS Office

Opera system

Job description

Application Deadline: 16 September 2025

Department: Rooms Division, Front Office & Guest Services

Location: Indonesia - Bali

Description

The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.

Key Responsibilities

The job of Front Office Agent is executed satisfactorily when:

• Up-selling is focused on and executed in order to increase room revenues.
• Shift closing is done properly.
• Financial Policies and Procedures are supported and followed.
• LQA (Leading Quality Assurance) audit results are 85% and above.
• CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
  
  

Skills, Knowledge and Expertise

• Indonesian citizen, ideally with Hospitality Degree or equivalent in any related field
• Minimum of one year experience in a customer service position
• Ability to work and communicate in local language and English, additional language is an advantage
• Proficient in MS Office and Opera system
• Strong interpersonal and guest service skills