Front Desk Agent

Alila Hotels; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hotel in Bali is seeking a Front Desk Agent to warmly welcome guests and assist them throughout their stay. The ideal candidate will have a diploma in Hospitality Management, experience in guest services, and excellent communication skills. Join our dynamic Front Office team and contribute to creating memorable experiences for our guests.

Qualifications

• Experience in Reception or guest service roles.
• Well-groomed and friendly personality.
• Fluent in English.

Responsibilities

• Welcome guests and assist with queries.
• Ensure smooth check in and check out.
• Anticipate guests' needs for a memorable stay.

Skills

Communication

Customer Service

Computer Literacy

Education

Diploma in Hospitality Management

Tools

Opera Fidelio

Micros

Microsoft Office

EDC Machine

Job description

Organization- Alila Seminyak

Summary

As a Front Desk Agent, your main responsibility is to warmly welcome guests to the hotel and assist them with any queries they have during their stay. You provide guests with an efficient and smooth check in and check out and ensure that all billing is complete and accurate. As a key member of the Front Office team, you always seek to anticipate guests needs to help ensure that their stay is a memorable one.

Qualifications

The successful candidate will meet the following criteria,

• Diploma in Hospitality Management or similar
• Experience in Reception or in a guest service type of role
• Well-groomed, friendly and with a warm personality
• Confident communication skills
• Computer literacy in Opera Fidelio, Micros, Microsoft Office, EDC Machine
• Fluent English language skills