Front Desk Agent

Shangri-La Group; Jakarta Pusat; On-site; IDR 39,060,000 - 55,800,000; Full time

Job summary

The Front Desk Agent at Shangri-La Jakarta welcomes guests, handles reservations, and manages check-in and check-out with a warm, efficient service mindset.

Requirements include fluent English (spoken and written), Mandarin as an added advantage, a hospitality-related degree, and at least 1 year of front desk experience in a hotel environment. The role offers a dynamic team atmosphere with collaboration across hotel departments and a strong focus on guest satisfaction.

Qualifications

• Fluent in oral and written English.
• Ability to communicate in Mandarin will be an added advantage.
• Graduated from a recognized institution in Hospitality or a related field.
• Minimum 1 year experiences in Front Desk.
• Demonstrates excellence in hospitality.

Responsibilities

• The Front Desk Agent provide guest services, handles the set-up of daily reservation, check in and check out of guest.

Skills

English fluency

Mandarin (advantage)

Hospitality mindset

Education

Hospitality degree

Job description

Front Desk Agent

Perusahaan : Shangri-La Group

Jenis Pekerjaan : Full-Time Jakarta, Indonesia

Deskripsi Pekerjaan - Front Desk Agent

Shangri-La Jakarta

Job Description:

The Front Desk Agent provide guest services, handles the set-up of daily reservation, check in and check out of guest.

Requirements:

• Fluent in oral and written English
• Ability to communicate in Mandarin will be an added advantage
• Graduated from a recognized institution in Hospitality or a related field
• Minimum 1 year experiences in Front Desk
• Demonstrates excellence in hospitality

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