Mandarin-Speaking Front Desk Concierge

Ayana Hospitality; Kemayoran; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Ayana Hospitality in Jakarta is seeking a proactive Front Desk Agent to welcome guests, handle check-in/out, and manage reservations with accuracy. You will advise guests on hotel services, local attractions, and policies, while coordinating with housekeeping and maintenance to ensure room readiness.

The ideal candidate is bilingual in Mandarin and English, has customer-facing experience in hospitality, strong communication and organizational skills, and can work flexible hours including

Qualifications

• Fluency in Mandarin and English; additional language proficiency is a plus.
• Experience in a customer-facing role, preferably in a hotel or front desk setting.
• Strong communication, interpersonal, and organizational skills.
• Proficient in hotel management software (PMS Opera is a plus).
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Perform smooth check-in and check-out processes for guests.
• Manage room reservations, cancellations, and modifications with attention to detail.
• Provide guests with accurate information regarding hotel services, amenities, and local attractions.
• Handle guest inquiries and complaints professionally and efficiently.
• Coordinate with housekeeping and maintenance to ensure room availability and guest satisfaction.
• Process payments and maintain accurate financial records of transactions.

Skills

Mandarin fluency

English fluency

Communication skills

Organizational skills

Tools

PMS Opera

Job description

Ayana Hospitality in Jakarta is seeking a proactive Front Desk Agent to welcome guests, handle check-in/out, and manage reservations with accuracy. You will advise guests on hotel services, local attractions, and policies, while coordinating with housekeeping and maintenance to ensure room readiness.

The ideal candidate is bilingual in Mandarin and English, has customer-facing experience in hospitality, strong communication and organizational skills, and can work flexible hours including