French Customer Advisor in Greece (Remote)

Are you ready for an exciting new chapter? Relocate to stunning Greece and immerse yourself in its breathtaking islands, rich heritage, and a fulfilling career!

We’re looking for a proactive and customer-focused Customer Support Specialist to join our vibrant team. If you thrive in fast-paced settings, enjoy solving problems, and have a passion for helping others, this position is perfect for you!

Role Overview:

As a Customer Support Specialist, you will engage with customers through various channels—phone, chat, email, and social media—addressing account issues, technical challenges, and financial inquiries. Your role will be essential in delivering a smooth customer experience and enhancing service efficiency.

Key Responsibilities:

1. Provide outstanding support via phone, chat, email, and social media
2. Assist with account creation, verification, login issues, payments, and technical troubleshooting
3. Act as a trusted point of contact, especially for clients in the sports sector
4. Handle customer inquiries, feedback, and concerns with professionalism and empathy
5. Build strong client relationships through clear and effective communication
6. Ensure all interactions adhere to company policies and service standards
7. Identify and recommend improvements to boost customer satisfaction and efficiency

Requirements:

1. Fluent in French (C2 level)
2. Fluent in English (B2 level)
3. EU Citizenship or Greek Residency Card
4. 0-1 year experience in customer support
5. Strong leadership, analytical, and communication skills
6. Eagerness to learn and grow

Why Join Us:

1. Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
2. Performance Bonus: Be rewarded for your hard work with a performance bonus based on your achievements and results
3. Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
4. Remote Work: Enjoy the flexibility of working from home
5. Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect!