Freelance Student Advisor - Kalananti (G1)

Ruangguru for Business; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

An educational service provider in Yogyakarta is seeking a Student Advisor to manage day-to-day offline class operations. The ideal candidate will possess a degree in business administration or related fields and demonstrate strong leadership skills. Responsibilities include updating reports, managing customer complaints, and collaborating with various teams to improve class operations. This position is suited for someone who is empathetic, detail-oriented, and eager to learn.

Qualifications

• Proven experience in a leadership or management role, preferably in a business operations setting.
• Ability to manage and prioritize multiple tasks and projects under pressure.
• Strong attention to detail and enthusiasm to learn new things.

Responsibilities

• Update and report to Operations Manager.
• Handle customer complaints and manage CRM data.
• Collaborate with teams to support Class Operations activities.

Skills

Empathy

Analytical skills

Communication skills

Organizational skills

Education

Bachelor's/Master's degree in business administration, management, education, or related field

Job description

Job Descriptions

A Student Advisor is responsible for the day-to-day operational offline/onsite class. This position requires empathy and a caring person to give the best problem solve to the customer.

• Update and report to Operations Manager
• Dashboard SCMS Math Camps account administrator
• Advised end-to-end user journey (Onboarding, Class Preparation, In Class, After Class Activity)
• Handle customer complaints
• Collect and manage Customer Relationship Management data
• Do operations activity to support Class Operations
• Do user observation, and user interviews also gather customer insight
• Collaborate with SA/Admin/Acops Cabang to help with Class Operations activity
• Attend weekly company and division meetings
• Participate in team-building and learning activities
  
  

Job Requirements

• Bachelor's/Master's degree in business administration, management, education, or a related field.
• Proven experience in a leadership or management role, preferably in a business operations setting.
• Strong analytical skills and the ability to use data to inform business decisions.
• Excellent communication and interpersonal skills, with the ability to effectively interact with partners, parents, students, and potential partners.
• Ability to manage and prioritize multiple tasks and projects, and work well under pressure.
• Strong organizational skills and attention to detail.
• Enthusiasm to learn new things.
• Replacement in Jogja