Fraud Investigator

PT Trinusa Travelindo; Daerah Khusus Ibukota Jakarta; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

An innovative tech startup seeks a dedicated Fraud Analyst to join their dynamic team in Jakarta. In this role, you will play a crucial part in identifying and investigating fraudulent activities, ensuring the security of user transactions. You will analyze patterns, document your findings, and collaborate with various stakeholders to enhance fraud prevention measures. If you thrive in a fast-paced environment and are passionate about making a difference in the travel industry, this is the perfect opportunity for you. Join a team that values growth, creativity, and collaboration, and help shape the future of travel in Indonesia.

Qualifications

• 2+ years in Anti-fraud, Fraud Ops, or Investigations, preferably in cards.
• Strong analytical and problem-solving skills with attention to detail.

Responsibilities

• Identify and investigate fraud patterns and user anomalies.
• Document findings and recommend actions to minimize future fraud.
• Interact with institutions and customers to validate information.

Skills

Analytical Thinking

Problem Solving

Interpersonal Skills

Communication Skills

Multitasking

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

Roles and Responsibilities

1. Identify risks and patterns of fraud within different checkpoints of our product
2. Monitor user activities on a daily basis, identify unusual/anomalous behavior, and take immediate action when necessary
3. Conduct end-to-end fraud review and investigation as well as take immediate actions based on alerts, customer complaints, and other fraud reports, and–if needed–perform field investigation in a timely manner
4. Escalate a case in a timely manner when required
5. Document findings from investigations, analyze the case, and recommend action items and feasible improvements to minimize fraud from happening in the future
6. Interact with issuing institutions and customers to validate the information, to confirm or cancel authorizations, and manage disputes
7. Maintain various range of Fraud Blacklists
8. Understand Traveloka products and business processes in-depth
9. Compile and present report to the team on the fraud findings
10. Build a network of fraud knowledge and know-how
11. Be the ears on the ground on the new and upcoming fraud trend
12. Provide input/ insights on fraudulent method/ behavior to be used to develop preventive and curative actions.

Requirements

1. Minimum 2 years of experience in Anti fraud, Fraud Ops, Fraud Investigations, or similar role, preferably in cards
2. Strong analytical thinking and detail oriented
3. Investigative and problem solving skills, supported by good interpersonal and communication skills
4. Ability to multitask, prioritize, maintain flexibility in a fast paced environment
5. Excellent both verbally and written English

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Traveloka (traveloka.com) is a tech startup based in Jakarta. We aim to revolutionize Indonesian travel marketplace and make it more accessible to travelers across the country. Since it is a mammoth of a task, we'd love to have talented people from diverse backgrounds who can help us achieve our mission. We are committed to building a dynamic workplace where people truly enjoy their work and feel that they can really have an impact.