FOX Hotel Pekanbaru - Loker Hotelier.

LokerHotelier.com - Lowongan Kerja Hotel, Resort, Villa, Restaurant, Spa & Gym; Kota Pekanbaru; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A premier hotel in Pekanbaru is seeking a Front Office Manager. Responsibilities include managing reports, designing budgets, and ensuring excellent customer service. Candidates should have a Bachelor's degree in Hospitality/Tourism and at least 2 years of experience in a similar role. This position demands strong leadership and communication skills, along with a passion for customer service.

Qualifications

• Minimum of 2 years experience as a Front Office Manager in a 4-star hotel.
• Proficient in interpersonal and communication skills.
• Strong leadership, excellent analytical, problem-solving, and decision-making abilities.

Responsibilities

• Ensure all management reports are up to date.
• Design the budget and monitor results for Front Office.
• Handle guest complaints and requests effectively.

Skills

Interpersonal skills

Communication skills

Leadership

Analytical skills

Problem-solving

Decision-making

Education

Bachelor Degree in Hospitality/Tourism

Job description

Overview

FOX Hotel Pekanbaru is currently looking for a passionate Front Office Manager.

Job Description

• Ensure all daily, weekly and monthly management reports are up to date and are completed in accordance with the corporate and brand requirements and procedures.
• Design the budget, analyze and monitor regularly the results for Front Office department and take appropriate actions and decisions.
• Regularly check customer comments, handling guest complaints/requests concerning services from all areas of operation and any final decision should be referred and confirmed by the respective Department Heads of the department concerned.

Qualifications

• Bachelor Degree in Hospitality/Tourism
• Have a minimum of 2 years experience as a Front Office Manager in a 4 star hotel
• Proficient in interpersonal and communication skills
• Strong leadership, excellent analytical, problem-solving, and decision making abilities
• Passionate about delivering great quality of customer service

Submit your updated application to: [email protected]

Only shortlisted candidates will be contacted.