Food and Beverage Captain

Pullman Hotels & Resorts; Kota Bandung; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking enthusiastic individuals for an entry-level role that promises growth opportunities. This position focuses on providing exceptional service, coordinating operations, and ensuring guest satisfaction. You will be part of a diverse team that values authenticity and contribution, where your passion for hospitality can flourish. Join us to create memorable experiences for guests while developing your skills in a supportive environment. If you're motivated and ready to make your next career move, this is the perfect opportunity for you!

Qualifications

• Experience in hospitality is an asset.
• Strong interpersonal and problem-solving skills are essential.

Responsibilities

• Coordinate opening/closing duties and ensure standards are met.
• Support management in supervising junior staff and manage reservations.
• Deliver food and beverage services according to standards.

Skills

Interpersonal Skills

Problem-Solving Skills

Fluency in English

Food Safety Knowledge

Education

High School Diploma

Job description

Company Description

At Accor, we believe that hospitality is a work of heart. We understand that individual passion and a shared sense of accomplishment create a rewarding experience for our guests. We foster a diverse and inclusive workplace that values every team member's contribution. Committed to ethics, responsible tourism, sustainability, community outreach, and diversity, we offer numerous opportunities for career growth across our iconic brands worldwide.

Join a team where you can be authentic, grow, create your path, work with purpose, and feel valued. This entry-level role offers growth opportunities for motivated applicants. Make it your next move.

Job Description

• Coordinate and assist in opening/closing duties, ensuring all settings meet standards and procedures before operation begins.
• Support management in supervising junior team members and casual staff, ensuring all outlet tasks are completed on time and to standards.
• Manage reservations and cancellations, reconfirm through calls or emails daily.
• Take food and beverage orders based on guest preferences.
• Deliver food and beverage services according to departmental standards.
• Serve all food and beverages according to service standards.
• Upsell and promote food and beverage offers to maximize sales; cross-sell to other outlets when full.
• Remember guest names and preferences to provide personalized service.
• Follow food safety and hygiene standards (HACCP).
• Collect and verify food and beverage supply requisitions.
• Assist other outlets during peak times as needed.

Additional Information

Experience is an asset.

• Strong interpersonal and problem-solving skills.
• Fluency in English; additional languages are a plus.