Floor Captain - Lifestyle Concept Jakarta

ISMAYA GROUP; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality company in Indonesia is seeking a Floor Captain to oversee bar operations and ensure excellent customer service. This full-time position in Jakarta offers an opportunity to be part of a vibrant team dedicated to high-quality guest experiences. Candidates should have 1-2 years of experience in a similar role, strong communication skills, and the ability to work in a fast-paced environment. The role includes serving, clearing tables, and maintaining high standards of cleanliness.

Benefits

Ongoing training and development opportunities

Competitive salary

Healthcare coverage

Employee discounts

Opportunities for career progression

Qualifications

• Minimum 1-2 years experience in a similar floor captain role within the bar/hospitality industry.
• Proven track record of maintaining high standards of cleanliness and hygiene.
• Willingness to work shifts, including evenings and weekends.

Responsibilities

• Oversee the smooth running of bar operations and ensure exceptional customer service.
• Take orders, serve food and beverages, and process payments.
• Clear and set up tables while providing necessary condiments or cutleries.
• Assist with opening or closing guest seating areas as needed.

Skills

Excellent customer service

Communication skills

Attention to detail

Ability to work in a fast-paced environment

Flexible and adaptable

Job description

Floor Captain - Lifestyle Concept Jakarta

About the role

As a Floor Captain - Lifestyle Concept at ISMAYA GROUP, you'll be responsible for overseeing the smooth running of the bar operations, ensuring exceptional customer service and maintaining high standards of quality. This is a full-time position based in Jakarta, where you'll be part of a dynamic and vibrant team, dedicated to delivering an outstanding guest experience.

What you’ll be doing

• Takes the guest’s orders, serves food and beverages, prepares itemized checks and accepts payments for processing
• Responsible for clearing and setting up tables with providing his guests with any condiments or additional cutleries they may require
• Knowledge on its products and promotions
• Responsible for opening or closing the guest seating area as well as perform any other reasonable duty assigned by the Bar Manager

What we’re looking for

• Minimum 1‑2 years experience in a similar floor captain role within the bar/hospitality industry
• Excellent customer service and communication skills
• Attention to detail and the ability to work in a fast‑paced environment
• Proven track record of maintaining high standards of cleanliness and hygiene
• Flexible and adaptable, with the ability to work shifts, including evenings and weekends

What we offer

At ISMAYA GROUP, we're committed to providing our employees with a supportive and rewarding work environment. You'll have access to ongoing training and development opportunities, a competitive salary and a range of benefits, including healthcare coverage, employee discounts and opportunities for career progression.

About us

ISMAYA GROUP is a leading hospitality and lifestyle company in Indonesia, known for its diverse portfolio of restaurants, bars, clubs and event spaces. With a strong focus on innovation, quality and exceptional customer service, we strive to create unique and memorable experiences for our guests. Join our team and be a part of our continued growth and success!

Apply now to become our new Floor Captain - Lifestyle Concept.