Floor Captain

PT Mari Makan Semeja; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A lifestyle dining establishment in Jakarta Utara is seeking an experienced Floor Captain to oversee floor operations and enhance the guest experience. The ideal candidate will supervise the service team, coordinate operations, and act as the primary contact for guests. A minimum of 2 years in a supervisory role in dining is required, along with strong leadership and communication skills. This is an opportunity to thrive in a dynamic environment.

Qualifications

• Minimum 2 years experience in a supervisory role in lifestyle dining or premium casual restaurant.
• Excellent communication in English (both spoken and written).
• Flexible to work in shifts, weekends, and public holidays.

Responsibilities

• Supervise and lead the service team to maintain high service standards.
• Coordinate daily floor operations, ensuring efficiency and seamless guest flow.
• Act as the main contact for guests, handling inquiries and resolving issues professionally.

Skills

Leadership

Problem solving

Communication skills

Guest-oriented

Job description

We are looking for an experienced Floor Captain to join our dynamic lifestyle dining team. This role will be the key person in ensuring smooth floor operations and delivering exceptional guest experience.

Responsibilities:

• Supervise and lead the service team to maintain high service standards.
• Coordinate daily floor operations, ensuring efficiency and seamless guest flow.
• Act as the main contact for guests, handling inquiries and resolving issues professionally.
• Support training, grooming, and performance of service staff.
• Collaborate with kitchen and bar to ensure excellent service execution.
• Uphold hygiene, safety, and overall ambiance of the dining area.

Requirements:

• Minimum 2 years experience in a supervisory role in lifestyle dining / premium casual restaurant.
• Strong leadership and team management skills.
• Excellent communication in English (both spoken and written).
• Guest-oriented, confident, and proactive problem solver.
• Flexible to work in shifts, weekends, and public holidays.