Fleet Quality Associate

PT Solusi Transportasi Indonesia; Tangerang; Hybrid; IDR 78,120,000 - 122,760,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex

Parental leave

Birthday leave

LASA volunteering leave

Grabber Assistance Programme

FlexWork

Job summary

Grab Rentals ID is seeking a Quality Operation & Analytics Associate to bridge nationwide pools and strategic goals, transforming raw inspection data into tactical plans to keep vehicles street-ready and fraud-free. You will oversee quality inspection integrity and ensure product tiers meet standards.

Reporting to the Fleet Quality Assistant Manager, you will analyze gaps between broken units and repair results, coordinate with regional Pool Leads, and support project rollouts while maintaining

Qualifications

• Minimum bachelor’s degree in any field.
• Experience in automotive fleet management or ride-hailing operations is preferred.
• Strong data analysis and problem-solving abilities.

Responsibilities

• Perform frequent fraud and integrity audits of Check Points results.
• Analyze discrepancies between Not Good results and repair entries.
• Conduct gap analysis between broken units and final QC after repair.
• Coordinate with Pool Leads across 12 branches for quality reviews.
• Support project rollout and manage quality programs per timeline.
• Maintain QMS in Fleet Operations with Internal Auditor input.

Skills

Data analysis

Problem solving

Structured thinking

Bahasa Indonesia & English

Education

Bachelor's degree

Tools

Microsoft Excel

Google Studio

Power BI

Google Sheets

Job description

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

We are Grab Rentals ID. We provide fleet supply to Grab, serving the non bank-able partner to work as Grab's driver-partner. In the Fleet team, we identify opportunities to maintain the competitive cost to serve through maintenance strategy, strategic partnership and excellence process in vehicle operating process. We are serving 11 cities and in Jabodetabek we have 5 different pool locations.

Job Description

Get to Know the Role

As our Quality Operation & Analytics Associate, you will be the bridge between our nationwide pools and our strategic goals. Your mission is to transform the raw inspection data into our tactical plan to make our vehicle "street ready". You will oversee the integrity of our quality inspection, ensuring no fraud occurs and that our product tiers always meet their respective standards.

You will report to Fleet Quality Assistant Manager for quality inspection integrity, gap analysis between broken unit and repair result, and also progress of any projects related quality programs.

The Critical Tasks You Will Perform

• Frequent fraud and integrity audit to flag discrepancies / suspicious inspection result from Check Points activities.
• Periodic analysis for discrepancies between Not Good result of Check Points activities vs. Direct Repair entry and propose necessary activity to improve the situation.
• Conduct Gap analysis : analyze Quality In (broken units) vs. Final QC (after repair units), identify what cars get stuck in the repair pipeline.
• Regional sync with Pool Lead in our 12 branches, to review periodic Check Points inspection result, branch's fleet quality condition and necessary support needed.
• Support project roll out, coordinating with internal and external team members to manage projects run inline with timeline.
• Manage QMS for Fleet Operation, collaborate with Internal Auditor & Business Compliance to ensure our policy & standard are still relevant.
• Evaluate new product / model vehicle both 4W & 2W which potentially used for ride hailing services.

Qualifications

What Essential Skills You Will Need

• Minimum experience working in the automotive industry i.e Fleet Management / Car Rental / taxi pool / automotive manufacturing as Operations, Quality Control / Assurance for 1 ~ 3 years. Experience in ride-hailing or automotive fleet management is strong point.
• Minimum bachelor's degree in any major.
• Good in Bahasa and English (verbal and written).
• Familiar with Quality Management practice, QMS and implementation.
• Strong technical skills, familiar to explain complex problem with simple and structured way.
• Familiar with data analysis and large set data control and monitoring.
• Microsoft Excel or Google Sheet proficiency (can perform complex function) is a must. Familiarity with Google Studio or Power BI is a strong point.
• Have problems solving mindset through data and also good structural thinking.
• Familiar and good knowledge with workshop (body repair, general repair), standard quality of vehicle & Fleet operations.
• Familiar with any project management methodology.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.