Fitness Consultant

PrimaFit; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

PrimaFit in Surabaya seeks a Fitness Consultant for a full-time, on-site role. You will assess client needs, recommend equipment and services, and provide basic lifestyle guidance aligned with PrimaFit’s vision.

You will meet with clients, explain features, and support personalized training plans with internal trainers. You’ll handle inquiries, maintain relationships, assist in organizing in-club activities, and contribute to educational events while collaborating with sales, training, and

Qualifications

• Knowledge of fitness concepts, industry trends, and basic exercise principles.
• Excellent communication and customer-service orientation.
• Experience in training and personal training; on-site availability in Surabaya.

Responsibilities

• Meet with walk-in and scheduled clients to assess needs and goals.
• Explain product features and benefits; demonstrate equipment use.
• Support personalized training plans in collaboration with internal trainers.
• Maintain strong client relationships and organize in-club activities.
• Collaborate with sales, training, and operations teams to ensure great client experiences.

Skills

Fitness industry knowledge

Communication

Customer service

Training/personal training

On-site work

Education

Certification in fitness or related field

Tools

CRM systems

Scheduling software

Office applications

Job description

Company Description

PrimaFit is Indonesia’s leading supplier of world-class fitness equipment and services, helping people “look better, feel better, live longer” through sustainable lifestyle change. Founded in 1988, the company focuses on enjoyable fitness solutions that support health, appearance, and longevity for both commercial facilities and home gyms. PrimaFit partners with major gym chains, five-star hotels, and operates retail stores, PrimaFit Academy, and LifeCoach Private Studio to deliver equipment, education, and coaching. The company represents globally renowned fitness brands and provides comprehensive warranty programs to ensure long-term value. PrimaFit supports customers on their fitness journey through clubs, shops, group activities, and educational initiatives in training, certification, and nutrition.

Role Description

The Fitness Consultant is a full-time, on-site role based in Surabaya. This role focuses on guiding clients toward their fitness goals by assessing needs, recommending suitable equipment and services, and providing basic lifestyle and exercise guidance aligned with PrimaFit’s vision. Day-to-day responsibilities include meeting with walk-in and scheduled clients, explaining product features and benefits, demonstrating equipment use, and supporting personalized training plans in collaboration with internal trainers. The Fitness Consultant will also handle customer inquiries, maintain strong client relationships, assist in organizing in-club and group activities, and contribute to educational events or workshops. This role works closely with sales, training, and operations teams to ensure an outstanding client experience and a safe, motivating fitness environment.

Qualifications

• Knowledge of the Fitness Industry, including current trends, equipment types, and basic exercise principles.
• Strong Communication skills for explaining fitness concepts clearly and building trust with a diverse range of clients.
• Excellent Customer Service skills to provide a supportive, solutions-oriented experience for all visitors and members.
• Experience in Training and Personal Training, including conducting assessments and guiding safe exercise technique.
• Ability to work on-site full time in Surabaya, including flexible hours, weekends, or evenings as needed.
• Relevant certification in fitness, personal training, sports science, or a related field is preferred.
• Strong interpersonal skills, empathy, and a client-centered mindset.
• Basic sales or consultative selling skills and comfort with achieving individual and team targets.
• Capability to use basic digital tools (e.g., CRM systems, scheduling software, office applications) for client management and reporting.
• Commitment to continuous learning in fitness, nutrition, and wellness to support PrimaFit’s educational initiatives.