Fitness Club Operations Manager

JW Marriott; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Join a prestigious hotel chain as a Health Club Manager, focusing on exceptional guest experience and operational excellence. You'll oversee all aspects of health club operations, from staff management to developing marketing strategies. This role demands strong leadership and communication skills within a collaborative team environment.

Benefits

Diversity and inclusion commitment

Development opportunities

Unique work environment

Qualifications

• 3 years experience in recreation/health club operations OR 1 year experience with a relevant degree.
• High school diploma or a relevant 2-year degree required.

Responsibilities

• Manage day-to-day operations ensuring quality and customer satisfaction.
• Schedule events, classes, and staff work schedules.
• Monitor service quality and customer satisfaction daily.

Skills

Customer Service

Operations Management

Human Resource Management

Education

High school diploma or GED

2-year degree in Health Education, Physical Education, or related major

Job description

Manages overall operations of the Health Club. Responsible for guest and employee satisfaction, as well as meeting standards and financial goals. Develops and implements marketing strategies for the fitness assessment center and health programs.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in recreation/health club operations or related professional area.

OR

• 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; 1 year experience in recreation/health club operations or related professional area.

CORE WORK ACTIVITIES

Managing Health Club and Operations

• Manages day-to-day operations, ensuring quality, standards, and customer expectations are met.
• Schedules events, programs, and activities, as well as staff work schedules.
• Develops and implements a menu of classes and services, including special programs.
• Sets specific goals and plans to organize and accomplish work.
• Manages outside vendors.
• Orders and maintains necessary supplies, ensuring staff have the required equipment, tools, and uniforms.
• Manages pool areas, including maintenance, daily upkeep, and cleanliness.
• Ensures all facilities are operational and in good condition.
• Coordinates repairs and maintenance with the Engineering Department.
• Maintains safety standards and procedures.
• Ensures proper billing and cash handling procedures are followed.
• Manages the operating budget and assists with major equipment purchases.
• Provides special programming during holidays and peak times.
• Implements marketing strategies for fitness and health programs.

Ensuring Exceptional Customer Service

• Serves as a role model for appropriate behaviors.
• Monitors service quality and customer satisfaction daily.
• Provides above-and-beyond service to enhance customer satisfaction and retention.
• Communicates effectively to understand guest needs and provides coaching and feedback.

Conducting Human Resources Activities

• Oversees HR activities within the Recreation Department.
• Monitors employee and guest satisfaction, taking corrective actions when necessary.
• Identifies development needs and coaches or mentors staff.
• Hires, trains, and evaluates staff performance.
• Coordinates training activities and fosters a respectful, cooperative team environment.
• Communicates expectations and performance objectives clearly.

Marriott International is an equal opportunity employer. We believe in diversity and inclusion, and are committed to non-discrimination on any protected basis.

Join JW Marriott, part of Marriott International's luxury portfolio, where associates are valued and development is prioritized. Our hotels offer a unique work environment focused on holistic well-being and exceptional guest service. Be where you can do your best work, begin your purpose, belong to a global team, and become your best self.