Finance Resolution Staff

Mindo Small Business Solutions; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A local business support company in Yogyakarta is seeking a candidate with auditing and accounting experience. Responsibilities include client communication regarding payments, document reviews, and issue resolution. A Diploma or Bachelor's degree in a relevant field is required, along with strong English skills and proficiency in Microsoft Excel. Critical thinking and teamwork are essential for success in this role. Willingness to work weekends is expected.

Qualifications

• Auditing experience is a must.
• Accounting experience is also mandatory.
• Must be willing to work weekends and holidays.

Responsibilities

• Correspond with clients regarding payment inquiries.
• Investigate payout-related issues with teams.
• Review documents for payment complaints.

Skills

Spoken and written English

Microsoft Excel

Analytical thinking

Teamwork

Detail-oriented

Education

Diploma/Bachelor’s Degree in Economics/Accounting/Finance

Tools

Google Apps for Work

CRM software

Job description

Job Responsibilities

• Correspond with clients regarding payment inquiries through email.
• Investigate and resolve payout-related issues in collaboration with other teams involved
• Review and validate supporting documents for payment complaints.
• Review damage claims submitted by clients and handle related correspondence.
• Submit claim issues to third-party insurance providers for property damage coverage.
• Monitor open cases and ensure timely resolution within agreed SLAs.
• Escalate complex issues to the PIC or Manager when necessary.
• Maintain accurate records and prepare reports for tracking resolutions.
• Communicate professionally with internal teams and external partners to ensure effective case closure.

Job Requirements

• Must possess at least a Diploma/Bachelor’s Degree, preferably in Economics/Accounting/ Finance
• Must be good in spoken and written English (will use English on a daily basis)
• Must be able to use Microsoft Excel and Google Apps for Work especially Google Docs and Google Sheets
• Willing to learn to use new software or tools (example: CRM)
• Accounting experience is a must
• Auditing experience is a must
• Experienced in the hospitality industry, bank or insurance company is a plus
• Must be willing to work on weekend shift (5 days of work, with 2 days off) and holidays when needed
• Good communication, strong analytical thinking, work well in a team, trustworthy, able to take initiative and work under pressure to meet deadlines
• Detail-oriented
• Critical thinking is essential for this position