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Semarang Marriott Hotel seeks a General Manager to lead all aspects of operations, drive guest and employee satisfaction, and deliver strong financial performance in a dynamic market.
The role requires proven leadership in Indonesia, with experience in pre-opening or conversion projects, and fluency in Bahasa Indonesia. Based at Semarang Marriott Hotel with responsibilities across strategy, operations, and sales.
**Additional Information**
**Job Number**
**Job Category** Property Leadership
**Location** Jl. Pemuda No. 118, Semarang 50132, Indonesia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
_*Note: Position is based at Semarang Marriott Hotel. Location information will be updated once the location code is available in the system._
**HOTEL DESCRIPTION**
Semarang Marriott Hotel features 270 guestrooms and suites and three food and beverage outlets, including an all-day dining restaurant, lobby lounge, and pool bar, as well as a swimming pool, fitness center, and M Club Lounge. The hotel also offers a ballroom and three meeting rooms, providing a total of 2,120 sqm of event space.
Located within the Pollux Mall Paragon Semarang mixed-use development, the hotel occupies seven dedicated hotel floors above the retail podium (levels 7 to 12), with the lobby located at ground level and directly connected to Pollux Mall Paragon.
The hotel is located approximately 3 km from Semarang Tawang Station and 8 km from Jenderal Ahmad Yani International Airport. Nearby attractions include Semarang City Hall, Lawang Sewu, and the Old City district.
Renovations will be carried out in phases and are expected to be fully completed by Q1 2029.
**JOB SUMMARY**
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of the Marriott brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents Marriott Hotels & Resorts and JW brand values in all leadership actions.
**CANDIDATE PROFILE**
The ideal candidate for this role would have previous work experience in Indonesia as a General Manager, preferably with pre-opening/ conversion experiences. Candidate is required to be proficient in communicating in Bahasa Indonesia.
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area.
**JOB SPECIFIC TASKS**
**Business Strategy Development**
Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with Marriott brand business strategies; translates Marriott global strategic plan into one that can be executed on property.
**Business Strategy Execution**
Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with MHR/JW brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.
**Sales and Marketing**
Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; ensures sales and marketing strategy is aligned with brand