Field Technical Support Lead

Japfa; Sumatera Utara; On-site; IDR 133,920,000 - 178,560,000; Full time

Job summary

Japfa, a leading agribusiness group with operations across Asia, seeks a coordinator to oversee daily technical support activities and guide support staff in troubleshooting and service tasks.

You will help maintain support procedures, tools, and documentation, monitor issues, record performance metrics, and collaborate with internal teams to drive continuous service improvement, ensuring prompt resolution of customer issues on site.

Responsibilities

• Coordinate and oversee daily technical support activities to ensure prompt resolution of customer issues.
• Support and guide technical support staff in executing troubleshooting and service tasks.
• Assist in maintaining support procedures, tools, and documentation for efficient operations.
• Monitor technical issues, record performance metrics, and report deviations for corrective action.
• Collaborate with internal teams to ensure smooth operations and continuous service improvement.

Job description

Japfa, a leading agribusiness group with operations across Asia, seeks a coordinator to oversee daily technical support activities and guide support staff in troubleshooting and service tasks.

You will help maintain support procedures, tools, and documentation, monitor issues, record performance metrics, and collaborate with internal teams to drive continuous service improvement, ensuring prompt resolution of customer issues on site.