Field Technical Support

majoo Indonesia; Denpasar; On-site; USD 15.000 - 25.000; Full time

Job summary

A leading company in Indonesia seeks a Field Technical Support to provide on-site technical assistance and troubleshoot issues. The role involves ensuring customer satisfaction by resolving problems related to software and hardware in a field environment. Ideal candidates will have strong communication skills and a background in technical support.

Qualifications

• Experience in providing technical support in a field environment.
• Ability to troubleshoot software and hardware issues.

Responsibilities

• Providing technical assistance and troubleshooting in the field.
• Ensuring customer satisfaction by resolving technical problems.

Skills

Technical support and troubleshooting skills

Analytical skills

Customer support and customer satisfaction skills

Excellent communication and interpersonal skills

Ability to work independently and collaboratively

Knowledge of POS systems

Job description

Role Description

This is a full-time, on-site role for a Field Technical Support at majoo Indonesia located in Denpasar. The Field Technical Support will be responsible for providing technical assistance, troubleshooting software and hardware issues, and ensuring customer satisfaction by resolving technical problems in the field.

Qualifications

• Technical support and troubleshooting skills
• Analytical skills
• Customer support and customer satisfaction skills
• Experience in providing technical support in a field environment
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively
• Knowledge of POS systems is a plus