Field Tech Senior Analyst [DC Engineer]

Req ID: 317535

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Senior Analyst [DC Engineer] to join our team in Bekasi, Jawa Barat (ID-JB), Indonesia (ID).

Responsibilities:

1. Candidate should have 3-5 years of experience working as Data Center, basic knowledge of Data Center components such as Server, Storage, Network, Cabling (UTP, Fiber) is required.
2. Data Center Operator Specialist role is to follow the daily Data Center checklist provided to perform required actions. This includes vendor coordination, escort support, Continuity of Business support, and level 1 - Network/Voice support for the change/BAU tasks under SME guidance at the site accordingly.
3. Candidate should know the basic Operations in Data Center running environment and processes followed within the Data Center.
4. Follow the Standard instructions given by SA (via SNow) or Data Center Management for activities such as rack & stack, cable patching, server health check, etc.
5. Work with Designated Partner for racking and stacking of servers; all movement of servers will be managed by the partner, Operator has to help rack and stack during the initial stage.
6. Monitor the country Data Center servers' status in terms of physical health check (Monitoring only involves the first level of work) and record in standard report.
7. Work with SA for console access and any approved process needs to follow in Data Center.
8. Follow the standard operating procedure of banking Data Center Operation, which are standard across the region.
9. Work on Service Now tickets/Requests for any action required for first-level monitoring and engage the right team for the next course of action.
10. Provide hands and legs support in case of escorting partner or any change work required in Data Center.
11. Support with shift work rotation (1st shift at 7-19, 2nd shift at 19-7) including public holidays; this can change if business needs.
12. Willing to be placed at a 24/7 site in Cibitung, Bekasi.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.