Field & Social Media Analyst

GoTo Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 30,000 - 70,000; Full time

Job summary

An innovative company is seeking a dedicated individual to join its team in combating online gambling misuse through social media research and field investigations. This role involves conducting thorough investigations, engaging with the community, and ensuring the integrity of financial services. The ideal candidate will possess strong communication skills and a passion for making a difference in the digital economy. Join a dynamic team that thrives on collaboration and is committed to enhancing safety and compliance in the financial sector.

Qualifications

• Experience in social media research related to online gambling.
• Ability to draft field visit plans and conduct interviews.

Responsibilities

• Conduct cyber patrol on social media to identify fraudulent accounts.
• Field research through public interviews to gather data.

Skills

Social Media Research

Field Investigation

Communication Skills

Driving Skills (SIM A and C)

Data Reporting

Tools

Instagram

TikTok

Facebook

Telegram

Job description

About The Role

Position will conduct social media research, field investigation and profiling of online gambling websites, buying and selling of GoPay and GoPay Merchant accounts for misuse of online gambling as mandated by the Bank Indonesian regulatory body. The position will also assist the Head of the GoTo Financial Field Analytics and Investigation to conduct field surveillance and validation within the Jabodetabek and Banten area.

Impact expected for the next would be faster detection of GoPay customer accounts and merchants as the one of top e-wallets and merchants being misused for online gambling purposes.

Faster identification and profiling of major sellers of GoPay customer and merchant accounts in social media.

Increased safety for the Field Analytics team members during a surveillance and field validation operation.

What Will You Do

• Conducting cyber patrol on social media to find online gambling websites and subsequently finding the GoPay customer and merchant accounts which are being misused for online gambling put it in the report for takedown.
• Conducting field research by interviewing the general public (including drivers) on online gambling websites and subsequently finding the GoPay customer and merchant accounts which are being misused for online gambling and put it in the report for takedown.
• Conducting social media research for fraudulent buying and selling of GoPay customer and merchant accounts.
• Assisted the Head of GoTo Financial Field Analytics and GoTo Financial Field Analyst in creating surveillance and arrest plans
• Conducting field visits to validate merchants and customer accounts locations related to online gambling and other fraudulent activities as required by the GoTo Financial Field Analytics.

What Will You Need

• Experience in conducting social media (Instagram, TikTok, Facebook, Telegram) research related to fraudulent activities including but not limited to online gambling and cashback/voucher abuse.
• Experience in drafting a field visit plan and conducting field visits to gather data and subsequently write a detailed report.
• Good communication skills to interview and elicitate information from the general public.
• Ability to drive a motorbike and car (SIM A and C) is required and good knowledge of street within Jabodetabek and Banten areas.

About the Team

The GoTo Financial Field Analytics is a small but effective team whose duty is to provide assessed information regarding fraudulent activities which may damage GoTo Financial both financially and/or reputationally, and oftentimes follow up the findings by conducting site visits, and reporting the criminal activities which threaten GoTo Financial to the police.

The GoTo Financial Field Analytics is also mandated to represent GoTo Financial entities in giving testimony at the police and the court.

The team is working at a high pace, each with different skill sets, which are the GoTo Financial data specialist and GoTo Financial field research & police/law enforcement liaison.

The team works closely with the GoTo Financial Risk, GoTo Financial Data Risk, GoTo Financial Compliance, AML, ODS SPI, Midtrans, GoPay Merchant and externally with retained legal counsel and law enforcement (Police & Attorney General Office).

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels onour respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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