Field Service Non-Mining Deputy Manager

PT KSB Indonesia; Jawa Barat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading supplier of pumps and valves, PT KSB Indonesia seeks a Field Service Manager to oversee the implementation of service plans and provide technical training. The ideal candidate will have a strong background in engineering with extensive experience in field service operations, leading teams to ensure customer satisfaction. Responsibilities include monitoring service performance, coordinating logistics, and mentoring engineers on-site. This role requires travel across Indonesia and offers the opportunity to be part of a dynamic team dedicated to providing excellent service.

Qualifications

• 5-8 years of experience in field service operations.
• Minimum 3 years in a supervisory or managerial role.
• Strong understanding of pump systems.

Responsibilities

• Assist in the implementation of detailed service plans.
• Monitor service performance and provide immediate problem-solving support.
• Coordinate logistics and resource allocation for tools and manpower.

Skills

Technical knowledge of electromechanical systems

Team player with proactive mindset

Excellent communication skills

Adaptability

Education

Bachelor’s Degree in Mechanical, Electrical, or Industrial Engineering

Tools

ERP or field service management systems

Job description

Assist in the implementation of detailed service plans, ensuring adherence to schedule and scope.

Monitor service performance in the field, providing feedback and immediate problem-solving support.

Assist in preparing and delivering technical training under manager guidance.

Track daily/weekly task execution and escalate performance issues as needed.

Coordinate performance data collection for use in evaluations.

Provide day-to-day coaching and field mentoring for Field Service Engineers.

Coordinate logistics and resource allocation for tools, manpower, and scheduling.

Support the manager in CAPEX and OPEX monitoring by preparing utilization and cost efficiency data.

Initiate standard requests for tools, PPE, and training with managerial approval.

Implement QHSE procedures in daily operations.

Report any field risk or non-compliance incidents to management.

Support field audits and hazard assessments in collaboration with QHSE personnel.

Act as alternate contact in manager's absence to liaise with customers, vendors, and internal stakeholders.

Ensure smooth handover of job status and updates to/from Field Supervisors and Planners.

Identify gaps in tools, methods, or personnel skills and propose improvement suggestions.

Collaborate in developing and updating operational SOPs and work instructions.

Handle delegated tasks or projects from Filed Service manager.

Provide support for internal coordination with Order Processing, Warranty, and Customer Service teams.

Qualifications:

Bachelor’s Degree in Mechanical, Electrical, or Industrial Engineering.

5–8 years of experience in field service operations, preferably in manufacturing or industrial equipment sectors.

Minimum 3 years in a supervisory or managerial capacity, leading field service teams.

Strong technical knowledge of electromechanical systems, including maintenance, troubleshooting, and commissioning.

In-depth understanding of pump systems and related service requirements.

Proficient in using ERP or field service management systems (e.g., SAP, Oracle, or similar platforms).

Demonstrated ability to work effectively within a matrix organization and cross-functional teams.

A team player with a proactive mindset, adaptability, and a strong sense of responsibility.

Exhibits a positive attitude, open-mindedness, and a continuous willingness to learn and grow.

Excellent communication skills; fluent in English, both oral and written.

Willing to travel extensively across Indonesia to support field operations and customer sites.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Mining Manager?

Are you available to travel for this role when required?

Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

How would you rate your English language skills?

How many years' experience do you have as a Head of Field Service?

Manufacturing, Transport & Logistics 101-1,000 employees

KSB is a leading supplier of pumps, valves, related systems and service offerings. Since 1993, KSB plays a major role in Indonesia by providing products and services to multiple local industries. State-of-the-art product offers from standard to tailor-made products in accordance with customer needs and preferences, that differentiate us from others. Supported by 3 workshops, 12 sales offices and associated partners, KSB covers adequately Indonesia’s territory. With more than 250 employees, 50 are dedicated for after sales service activities, under KSB SupremeServ, offering best in class service and spare parts solutions, 24 hours/7 days per week. The factory of KSB Indonesia is located in Cibitung Industrial Estate, West Java, while the sales offices and representatives are based in Jakarta, Cilegon, Surabaya, Semarang, Medan, Palembang, Pekanbaru, Balikpapan, Banjarmasin, Makassar, Nusa Tenggara and Papua. We are committed to ensure customer satisfaction and service excellence by continuously enhancing our core competences as well as value-added for sustainable growth and development.KSB Indonesia is a part of the global KSB Group.

KSB is a leading supplier of pumps, valves, related systems and service offerings. Since 1993, KSB plays a major role in Indonesia by providing products and services to multiple local industries. State-of-the-art product offers from standard to tailor-made products in accordance with customer needs and preferences, that differentiate us from others. Supported by 3 workshops, 12 sales offices and associated partners, KSB covers adequately Indonesia’s territory. With more than 250 employees, 50 are dedicated for after sales service activities, under KSB SupremeServ, offering best in class service and spare parts solutions, 24 hours/7 days per week. The factory of KSB Indonesia is located in Cibitung Industrial Estate, West Java, while the sales offices and representatives are based in Jakarta, Cilegon, Surabaya, Semarang, Medan, Palembang, Pekanbaru, Balikpapan, Banjarmasin, Makassar, Nusa Tenggara and Papua. We are committed to ensure customer satisfaction and service excellence by continuously enhancing our core competences as well as value-added for sustainable growth and development.KSB Indonesia is a part of the global KSB Group.