Field Service Engineer (Makassar)

PT Philips Indonesia; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading health technology company is seeking a Field Service Engineer in Makassar to provide technical support for system equipment and perform maintenance tasks. The ideal candidate will have a Bachelor's degree in Electrical or Physics Engineering and at least 3 years of relevant experience. Strong relationship-building and stakeholder management skills, alongside bilingual communication proficiency, are essential for this role. Join us in making healthcare accessible to everyone.

Qualifications

• Minimum 3 years of related work experience as Field Service Engineer.
• Ability to manage key vendors and internal stakeholders.
• Good communication skills in both Bahasa Indonesia and English.

Responsibilities

• Install Philips Health Systems equipment according to standards.
• Perform corrective maintenance with tier-2 support when necessary.
• Submit timely and accurate service data and reports.
• Provide feedback on customer needs and potential commercial leads.
• Support the Services Delivery Manager and Customer Services Account Manager.

Skills

Relationship Building

Stakeholder Management

Customer Service Orientation

Bilingual Communication (Bahasa Indonesia and English)

Education

Bachelor's degree in Electrical Engineering or Physics Engineering

Job description

Job Title: Field Service Engineer (Makassar)

Job Description:

Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service-related problems.

Job Summary:

Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service-related problems.

Your Role:

• Install Philips Health Systems (HS) equipment according to standards with respect to quality and installation time as set by HS and perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by HS.
• Perform corrective maintenance, supported, when necessary, by tier-2 support helpdesk and demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards.
• Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned.
• Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization.
• Support the Services Delivery Manager & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.

You're the Right Fit If:

• Bachelor's degree (Electronical Engineering, Physics Engineering, or equivalent) with min. 3 years of related work experience as Field Service Engineer.
• Relationship Builder: Potential to work effectively with and manage key vendors in the ecosystem, as well as internal stakeholders, at all levels.
• Good potential in stakeholder management; Maturity to engage with senior management team within the organization, and external stakeholders.
• Good communication skills in both Bahasa Indonesia and English as well as a customer service oriented.
• Location Based: Makassar, South Sulawesi

How We Work Together

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.

Philips today, is a leading health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care.

Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. Headquartered in the Netherlands, the company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics as well as in consumer health and home care.

Equal Employment Opportunity

Philips is an equal opportunity employer and welcomes applications from diverse candidates.