Field Service Engineer

Philips; Makassar; On-site; IDR 200,000,000 - 300,000,000; Full time

Job summary

An innovative health technology company is seeking a dedicated Field Service Engineer to provide exceptional technical support and maintenance for advanced healthcare systems. In this role, you'll be the vital link between the company and its customers, ensuring high-quality service and effective troubleshooting for critical equipment. Your expertise will contribute significantly to minimizing downtime and enhancing customer satisfaction. With a focus on teamwork and communication, you'll thrive in a dynamic environment where your efforts directly impact the quality of healthcare services. If you're passionate about making a difference in people's lives through technology, this opportunity is perfect for you.

Qualifications

• Bachelor's degree in relevant fields with 5+ years of experience.
• Experience in installation and troubleshooting of cathlab equipment.

Responsibilities

• Provide technical support and maintenance for system equipment.
• Diagnose and resolve mechanical, hardware, and software failures.
• Prepare reports on product failure trends and service issues.

Skills

Customer Service Orientation

Project Management

Communication Skills

Problem Solving

Technical Support

Education

Bachelor's Degree in Biomedical Engineering

Bachelor's Degree in Electronic Engineering

Bachelor's Degree in Physics Engineering

Tools

Cathlab Equipment

Job description

Job Title: Field Service Engineer

Job summary:
Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service-related problems.

Your role:

• Provides technical support to Project on operational or maintenance aspects of system equipment.

• Serves as customer contact on technical and service-related problems.

• Diagnoses mechanical, hardware, software and systems failures using established procedures.

• Determines most cost-effective repair/resolution to minimize customer downtime.

• Prepares reports for analysis of product failure trends and service ability issues.

• Ensures high level of teamwork and engagement levels.

• Install Philips Health Systems (HS) equipment according to standards with respect to quality and installation time as set by Philips HS.

• Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by Philips HS.

• Perform corrective maintenance, supported, when necessary, by tier-2 support helpdesk.

• Demonstrate commitments to meet & exceed customer needs and requirements by ensuring all given quality standards.

• Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned.

• Be a professional representative for HS with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with HS policy and targets.

• Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies.

• Responsible for completeness and accuracy of service records and installation records with particular attention to test & inspection results.

• Responsible for reporting identified device safety issues according to applicable Philips HS quality standard policy.

• Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner.

• Responsible in managing spare part under individual consignment stock and return the parts whenever part is no longer used.

You're the right fit if:

• Bachelor-degree holder (majoring in Biomedical/Electronical Engineering/Physics Engineering are preferred), with min. 5 years of related work experience as Field Service Engineer.

• Having several years installation, maintenance and troubleshooting of cathlab equipment at hospital.

• Good communication and maturity to engage with various internal and external stakeholders / customers and to communicate in both Bahasa Indonesia and English.

• Customer service oriented with excellent project management skills with pro-active, hands-on, and strong “can-do” attitude.

• Interest and ability to be mobile/travel/on-field most of the time and open to be based in several big cities across Indonesia.

How we work together:
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips:
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.