Field Service Engineer

PT Philips Indonesia; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading health technology company in Jakarta Utara seeks a Field Service Engineer to provide technical support to customers, install equipment, and ensure quality standards. The ideal candidate holds a Bachelor’s degree in Electronic Engineering and has at least 3 years of experience. Strong communication skills in both Bahasa Indonesia and English are essential. Join a team dedicated to improving healthcare access for all.

Qualifications

• Minimum 3 years of related work experience as Field Service Engineer.
• Good communication skills in English.

Responsibilities

• Install Philips Health Systems equipment to standards.
• Perform corrective maintenance supported by tier-2 support.
• Submit timely and accurate service data and reports.
• Identify customer needs and potential commercial leads.
• Support management with contract renewals.

Skills

Relationship Building

Stakeholder Management

Communication Skills in Bahasa Indonesia

Customer Service Orientation

Education

Bachelor's degree in Electronic Engineering or Physics Engineering

Job description

Job Title: Field Service Engineer

Job Description

Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service-related problems.

Your Role:

• Install Philips Health Systems (HS) equipment according to standards with respect to quality and installation time as set by HS and perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by HS.
• Perform corrective maintenance, supported, when necessary, by tier-2 support helpdesk and demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards.
• Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned.
• Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization.
• Support the Services Delivery Manager & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.

You're the Right Fit If:

• Bachelor's degree (Electronical Engineering, Physics Engineering, or equivalent) with min. 3 years of related work experience as Field Service Engineer.
• Relationship Builder: Potential to work effectively with and manage key vendors in the ecosystem, as well as internal stakeholders, at all levels.
• Good potential in stakeholder management; Maturity to engage with senior management team within the organization, and external stakeholders.
• Good communication skills in both Bahasa Indonesia and English as well as a customer service oriented.

How We Work Together

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.

We are a leading health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.