Field Service Engineer

General Electric International Operations Co.inc; Daerah Khusus Ibukota Jakarta; On-site; USD 30.000 - 40.000; Full time

Job summary

A renowned global organization is seeking a Field Service Engineer to manage customer equipment repairs and enhance satisfaction through exemplary service. The role involves interaction with medical professionals and oversight of maintenance activities, requiring strong engineering expertise and customer service skills. Join a forward-thinking company committed to innovation in healthcare technology and make a meaningful impact in the lives of others.

Benefits

Relocation Assistance

Comprehensive benefits package

Qualifications

• Minimum of 2-5 years field service experience in healthcare industry or equivalent.
• Strong sense of accountability and ownership over customer issues.
• Excellent verbal and written communication skills in English.

Responsibilities

• Daily interface with doctors and biomedical engineers on equipment status issues.
• Responsible for Warranty, Installation and Planned Maintenance contract cost control.
• Completes all administration tasks on time.

Skills

Problem-solving

Customer service

Analytical skills

Communication

Education

Degree/Diploma in Electronics Engineering

Degree in Computer Engineering

Degree in Information Technology

Degree in Biomedical Engineering

Job description

General Electric International Operations Co.inc 4.5 6 ulasan · Lihat semua lowongan kerja

Job Description Summary
The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Maintains all models specific to a modality in the assigned area

• Electronic/Mechanical/Electrical/IT : Total system level troubleshooting on complex multi-symptom problems.

• Customer satisfaction: Daily interface with doctors, radiographers & biomedical engineers on equipment status issues.

• Acts to ensure satisfaction to primary customers.

• Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.

• Business growth: Assists in the growth and direction of business in his/her assigned area.

• Productivity: Responsible for Warranty, Installation and PMS (Planned Maintenance) contract cost control.

• Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs (Field Modifications) and PMS (Planned Maintenance) inspections documentation for assigned accounts.

• Installation: Plays a leading role in complex and multi-functional rooms. Shares best practices. Maintain effective quality systems and programs standard, according to the GE Service Quality Policy Statement.

Required Qualifications

• Degree/Diploma in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent

• Minimum of 2-5 years field service experience in healthcare industry or equivalent

• Excellent problem-solving skills, able to think outside the box

• Strong sense of accountability and ownership over customer issues and other responsibilities

• Strong potential and willingness to learn new techniques

• Excellent customer service skills; able to deal tactfully and effectively with customers

• Excellent verbal and written communication skills in English.

• A good team player and can work seamlessly with cross-functional teams

• Willing to be located across Indonesia

Desired Characteristic

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy way to understand

• Establishes good relationships with customers and staff which will assist in managing conflicts as they arise.

• Shares expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates an understanding of different organizational departments and functions.

• Maintains a positive outlook at work. Handles criticism well and learns from it.

• Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Listens, consults others and communicates proactively. Upholds ethics and values.

• Adapts to changing circumstances. Identifies development strategies needed to achieve career goals and meet new or changing demands of the job.

• Willing to be based in Northen Sumatera area.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

Relocation Assistance Provided: Yes

We are GE. We're a global infrastructure, finance and media company taking on the world's toughest challenges. And we are taking the strengths that have made us an industry leader and putting them to work in service of a new era of global business, with a focus on the world and the people we share it with. Through initiatives like ecomagination and healthymagination, we are developing the next generation of products and services to improve the way we use resources, impact our communities and care for each other. Join GE and you'll discover a career opportunity of incredible diversity – across disciplines and around the globe. No other company invests in the development, training and advancement of its employees the way we do, because we believe it is our innovative thinking that is our strength, and that strength is what enables GE to make a positive impact on tomorrow, today. From jet engines to power generation, financial services to water processing, and medical imaging to turning imaginative ideas into leading products and services.

We are GE. We're a global infrastructure, finance and media company taking on the world's toughest challenges. And we are taking the strengths that have made us an industry leader and putting them to work in service of a new era of global business, with a focus on the world and the people we share it with. Through initiatives like ecomagination and healthymagination, we are developing the next generation of products and services to improve the way we use resources, impact our communities and care for each other. Join GE and you'll discover a career opportunity of incredible diversity – across disciplines and around the globe. No other company invests in the development, training and advancement of its employees the way we do, because we believe it is our innovative thinking that is our strength, and that strength is what enables GE to make a positive impact on tomorrow, today. From jet engines to power generation, financial services to water processing, and medical imaging to turning imaginative ideas into leading products and services.