Field IT Operations Technician

Blibli; Indonesia; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

Blibli is seeking a Technical Support Officer – IT Operations in Indonesia to provide hands-on IT operations support across the organization. You will troubleshoot devices, manage service tickets, and assist with IT projects while coordinating with stakeholders to ensure smooth operations.

The role emphasizes practical field experience with laptops, printers, CCTV, and other workplace technology, along with the ability to learn new technologies and communicate effectively with cross-functional

Qualifications

• Bachelor's degree in Information Technology, Computer Engineering, Computer Science, Information Systems, or related fields.
• Basic to intermediate knowledge of computer hardware, operating systems, software installation, device configuration, networking, and IT troubleshooting.
• Hands-on experience assembling/disassembling laptops or PCs, installing applications, configuring devices, or troubleshooting hardware.
• Familiarity with workplace IT equipment such as printers, CCTV, meeting room devices, and other office technology.

Responsibilities

• Provide hands-on technical support for day-to-day IT operational issues, including laptops, applications, printers, meeting room equipment, CCTV, and other workplace technology.
• Diagnose, troubleshoot, repair, install, and configure IT devices and equipment, including basic hardware disassembly and replacement when required.
• Manage and follow up on technical support tickets, ensuring issues are properly documented, prioritized, and resolved within agreed timelines.
• Support the setup and standardization of IT devices and equipment across different entities, functions, and operational locations based on defined requirements.
• Conduct routine checks of meeting rooms, devices, CCTV, printers, and other IT facilities to ensure they remain functional and ready for daily operations.
• Support IT projects and implementation activities, including preparing devices, documenting technical requirements, and assisting with project execution and floor implementation.
• Develop and maintain technical documentation, device standards, and operational guidelines to serve as references for IT setup across different functions and locations.
• Coordinate with internal stakeholders and relevant teams to resolve technical issues, provide updates, and identify opportunities to improve IT operational processes.

Skills

Hardware troubleshooting

Device configuration

Networking

Stakeholder communication

Education

Bachelor's degree (S1)

Job description

Blibli is seeking a Technical Support Officer – IT Operations in Indonesia to provide hands-on IT operations support across the organization. You will troubleshoot devices, manage service tickets, and assist with IT projects while coordinating with stakeholders to ensure smooth operations.

The role emphasizes practical field experience with laptops, printers, CCTV, and other workplace technology, along with the ability to learn new technologies and communicate effectively with cross-functional