Field Engineer

GE HealthCare; Jakarta Pusat; On-site; IDR 150.000.000 - 200.000.000; Full time

Job summary

A leading healthcare technology company is seeking a Field Service Engineer to ensure equipment meets service repair needs and enhances customer satisfaction. The role involves troubleshooting, customer interaction, and administration tasks. Candidates should possess a degree in relevant engineering fields and have 2-5 years of relevant experience, excellent problem-solving abilities, and strong communication skills. Willingness to travel across Indonesia is required.

Benefits

Flexible salary and benefits

Career growth opportunities

Qualifications

• 2-5 years field service experience in healthcare industry.
• Excellent problem-solving and communication skills.
• Willing to be located across Indonesia.

Responsibilities

• Maintain equipment models specific to assigned modality.
• Interface with customers on equipment issues.
• Complete administrative tasks on time.

Skills

Problem-solving skills

Customer service skills

Communication skills

Team player

Education

Degree/Diploma in Electronics Engineering or similar

Job description

Overview

The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence. All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

Roles and Responsibilities

• Maintains all models specific to a modality in the assigned area
• Electronic/Mechanical/Electrical/IT : Total system level troubleshooting on complex multi-symptom problems.
• Customer satisfaction: Daily interface with doctors, radiographers & biomedical engineers on equipment status issues.
• Acts to ensure satisfaction to primary customers.
• Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
• Business growth: Assists in the growth and direction of business in his/her assigned area.
• Productivity: Responsible for Warranty, Installation and PMS (Planned Maintenance) contract cost control.
• Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs (Field Modifications) and PMS (Planned Maintenance) inspections documentation for assigned accounts.
• Installation: Plays a leading role in complex and multi-functional rooms. Shares best practices. Maintain effective quality systems and programs standard, according to the GE Service Quality Policy Statement.

Required Qualifications

• Degree/Diploma in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent
• Minimum of 2-5 years field service experience in healthcare industry or equivalent
• Excellent problem-solving skills, able to think outside the box
• Strong sense of accountability and ownership over customer issues and other responsibilities
• Strong potential and willingness to learn new techniques
• Excellent customer service skills; able to deal tactfully and effectively with customers
• Excellent verbal and written communication skills in English.
• A good team player and can work seamlessly with cross-functional teams
• Willing to be located across Indonesia

Desired Characteristics

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy way to understand
• Establishes good relationships with customers and staff which will assist in managing conflicts as they arise.
• Shares expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates an understanding of different organizational departments and functions.
• Maintains a positive outlook at work. Handles criticism well and learns from it.
• Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Listens, consults others and communicates proactively. Upholds ethics and values.
• Adapts to changing circumstances. Identifies development strategies needed to achieve career goals and meet new or changing demands of the job.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

Relocation Assistance Provided: No