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Field Counsellor (Denpasar)

klaSmart Indonesia

Denpasar

On-site

USD 30,000 - 50,000

Full time

11 days ago

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Job summary

Join a forward-thinking education technology platform that empowers teachers and students through innovative content and training. As a Customer Success Specialist, you will play a pivotal role in ensuring customer satisfaction by providing ongoing training, building strong relationships, and collaborating with various teams to enhance the user experience. This role offers a unique opportunity to make a significant impact in the education sector while working in a dynamic and supportive environment. If you have a passion for education and technology, this position is perfect for you.

Qualifications

  • Minimum 1 year of experience in Customer Success or related fields.
  • Experience in education-tech is a plus.

Responsibilities

  • Provide continuous training sessions for teachers and students.
  • Maintain and build strong relationships with customers.
  • Work closely with sales and tech teams for seamless customer experience.

Skills

Customer Success
Communication Skills
Self-Confidence
Customer Experience

Education

Bachelor in Management
Bachelor in Academic or related field

Job description

Klasmart is the education technology platform that provides ready-to-use K-12 content, while supporting teachers with technology to create their own interactive content based on the needs of their students, helping them to interact effectively with students in both class and out of class activities, and analyzing their students learning progress.

Requirement:

  • Bachelor degree in Management, Academic or related field
  • Minimum 1 year experiences in Customer Success (B2B), Teacher, Customer Experience, Customer Satisfaction, and Trainer.
  • Located in Denpasar
  • Experience in education-tech is a plus
  • Have an excellence communication skills
  • Have an outstanding self-confidence

Job Description:

  • Provide continous training session for teacher and student in school
  • Maintain and build strong relationship with customer
  • Regularly check in with customers to assess their usage
  • Work closely with sales, product and tech team to ensure a seamless customer experience and address any issues that may arise
  • Willingness to travel and work during weekend (if necessary)
  • Another ad-hoc duty as assigned
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