FB Waitress - Hyatt Regency Yogyakarta

Hyatt; Kota Yogyakarta; On-site; IDR 30,000,000 - 70,000,000; Full time

Job summary

An established industry player in hospitality is seeking dedicated individuals to provide exceptional service to guests. In this role, you will ensure that guests enjoy a memorable dining experience while maintaining high standards of professionalism and hygiene. Your ability to communicate effectively and build relationships will be crucial in creating lasting impressions. If you are passionate about hospitality and eager to make a difference, this opportunity is perfect for you. Join a dynamic team where your contributions will be valued and recognized, and take your career in hospitality to the next level.

Qualifications

• Minimum 2 years of work experience in hotel operations.
• Strong customer service and communication skills are essential.

Responsibilities

• Ensure guests receive personalized service and handle complaints efficiently.
• Maintain high standards of grooming and hygiene at all times.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Upselling and Cross-selling

Education

Degree or Diploma in Hospitality or Tourism Management

Job description

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To provide a courteous, professional, efficient and flexible service at all times, to perform opening and closing procedures established for the Place of Work as assigned, to monitor operating supplies and reduce spoilage and wastage, to handle cash and credit card payments. To have a thorough understanding and knowledge of all Food and Beverage related services and products and, to have the ability to recommend Food & Beverage combinations, to upsell and cross-sell.

General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities that are assigned.

Responsible to host and serve all guests, ensuring they have an exceptional drinking & dining experience; creating lasting memories and building relationships. You will bring our restaurant concepts to life by using your personal flair and style when interacting with our guests.

Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.