F&B Outlets Manager

Hilton Worldwide, Inc.; Daerah Khusus Ibukota Jakarta; On-site; USD 25.000 - 40.000; Full time

Job summary

A leading global hospitality company is seeking an F&B Outlets Manager for their Jakarta location. This pivotal role involves overseeing food and beverage operations, ensuring exceptional service standards, managing staff, and controlling costs. The successful candidate will be a passionate leader dedicated to guest service excellence, with a solid management background in the Food & Beverage industry.

Qualifications

• Management experience in Food & Beverage is crucial.
• Skills in meeting financial targets and managing staff under pressure are required.
• A relevant degree is preferred.

Responsibilities

• Oversee F&B outlets to ensure high service standards.
• Manage and train outlet staff while controlling costs.
• Develop strategies to meet departmental goals.

Skills

Management or supervisory experience in Food & Beverage

Ability to meet financial targets

Ability to work under pressure

Flexibility in work situations

Education

Relevant degree

Job description

Job Description - F&B Outlets Manager (HOT0B7TW)

Job Number: HOT0B7TW

Location: DoubleTree by Hilton Jakarta Diponegoro, 17 Jalan Pegangsaan Timur, Central Jakarta 10310

The Hilton portfolio includes 24 industry-leading brands across more than 100 countries, such as Hilton Hotels & Resorts, Waldorf Astoria, Conrad, and others.

Summary:

The F&B Outlets Manager oversees the operation of all F&B outlets, ensuring high service standards and effective management. The role involves leading the service team to deliver outstanding guest experiences.

Responsibilities:

• Maintain an elegant environment with superior staff dedicated to exceptional service.
• Hire, train, supervise, and discipline outlet staff.
• Ensure friendly and unobtrusive guest interactions.
• Manage outlet operations effectively, including reservations, service techniques, and supplies.
• Control food and beverage costs, manage inventories, and oversee equipment maintenance.
• Prepare staff schedules balancing service quality and labor costs.
• Coordinate with other departments and the Chef on menus, marketing, and guest feedback.
• Ensure a safe working environment and handle emergencies appropriately.
• Forecast covers, revenue, and staffing needs; develop staff for advancement.
• Handle payroll, performance evaluations, and staff development.
• Maintain knowledge of food, beverages, and service standards.
• Manage guest relations, handle complaints, and process guest walkouts.
• Utilize hotel systems for reservations, billing, and reports.
• Develop strategies to meet departmental goals and control expenses.
• Review and update job descriptions; ensure compliance with policies.
• Monitor quality, sanitation, dress code, and employee conduct.
• Control costs, manage inventories, and maintain profit and loss awareness.

Qualifications:

• Management or supervisory experience in Food & Beverage
• Ability to meet financial targets and adhere to brand standards
• Ability to work under pressure and develop team members
• Flexibility in work situations

Preferred:

• Relevant degree
• Passion for guest service excellence

Working at Hilton:

Hilton is a global leader in hospitality, committed to providing exceptional guest experiences. Our team is dedicated to creating remarkable hospitality experiences worldwide, guided by our vision to "fill the earth with the light and warmth of hospitality."