F&B Captain

Novotel Hotels; Makassar; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hotel chain in Makassar is seeking a Supervisory role in Food and Beverage. The position involves overseeing service staff, interacting with guests, and managing schedules. Candidates should have a high school diploma and at least two years of supervisory experience in F&B service, along with excellent communication and leadership skills.

Qualifications

• Minimum 2 years of experience in a supervisory role in F&B service.
• Strong understanding of hospitality service standards.
• Flexibility to work various shifts, including evenings and weekends.

Responsibilities

• Assist the F&B Supervisor whenever required.
• Supervise and coordinate activities of Heartists personnel.
• Greet and interact with guests, addressing inquiries and concerns.

Skills

Excellent communication

Leadership skills

Customer satisfaction focus

Organizational skills

Education

High school diploma or equivalent

Job description

Company Description

Hotel that makes every moment matter. The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

Job Description

• Assist the F&B Supervisor whenever required
• Supervise and coordinate activities of Heartists personnel
• Greet and interact with guests, addressing inquiries, concerns, and special requests promptly and professionally.
• Ensure consistent high-level service and customer satisfaction
• Manage Heartists schedules and handle operational logistics
• Liaise between the kitchen and service areas to ensure smooth operations
• Address and resolve guest complaints and concerns promptly
• Maintain inventory and report needs for supplies and equipment
• Train new Heartists and conduct regular team meetings
• Implement and monitor health and safety protocols

Qualifications

• High school diploma or equivalent
• Minimum 2 years of experience in a supervisory role in F&B service
• Strong understanding of hospitality service standards
• Excellent communication and leadership skills
• Ability to manage stressful situations and resolve conflicts
• Detail-oriented with a focus on customer satisfaction
• Excellent organizational and team management skills
• Flexibility to work various shifts, including evenings and weekends