Experienced Customer Service English (Night Shift)

TP; Sleman; On-site; IDR 55,800,000 - 89,280,000; Full time

Benefits offered by this job

Performance incentives

Project allowance

Shift allowance

Overtime pay

Public holiday pay

Career development

Job summary

TP in Yogyakarta, Indonesia is seeking a customer service specialist to handle inquiries across Email, Phone, WhatsApp, and more, delivering professional and solution-oriented support. You will assist with shipment tracking, claims, and post-delivery support, working onsite at TPID Yogyakarta.

Fresh graduates are welcome; English proficiency (C1/C2) is required and rotation shifts apply. Immediate joining is preferred.

Qualifications

• Diploma (D3) or Bachelor’s Degree (S1) in any discipline.
• Fresh graduates are encouraged to apply.
• English proficiency at C1/C2 (reading, writing, listening, and speaking). Language skills will be evaluated during the recruitment process.
• Confident communicating professionally in English.
• Strong attention to detail with analytical and problem-solving abilities.
• Willing to work onsite (WFO) at TPID Yogyakarta.
• Able to join immediately.

Responsibilities

• Handle customer inquiries through Email, Phone, WhatsApp, and other communication channels.
• Assist customers with shipment tracking, delivery updates, delays, lost or damaged packages, and other logistics-related concerns.
• Investigate customer cases using internal systems and determine appropriate solutions according to company procedures.
• Process shipping claims, re-delivery requests, and other post-delivery support.
• Maintain accurate records of every customer interaction and update case information in the internal system.
• Deliver professional, courteous, and solution-oriented customer service.
• Escalate complex or unresolved cases to the relevant internal teams when necessary.
• Achieve established quality, productivity, and service performance targets.
• Participate in training sessions, team briefings, coaching, and quality improvement activities.

Skills

Customer service

English proficiency

Communication

Problem-solving

Attention to detail

Typing speed

Education

Diploma or Bachelor's degree

Tools

Internal systems

Job description

• Handle customer inquiries through Email, Phone, WhatsApp, and other communication channels.
• Assist customers with shipment tracking, delivery updates, delays, lost or damaged packages, and other logistics-related concerns.
• Investigate customer cases using internal systems and determine appropriate solutions according to company procedures.
• Process shipping claims, re-delivery requests, and other post-delivery support.
• Maintain accurate records of every customer interaction and update case information in the internal system.
• Deliver professional, courteous, and solution-oriented customer service.
• Escalate complex or unresolved cases to the relevant internal teams when necessary.
• Achieve established quality, productivity, and service performance targets.
• Participate in training sessions, team briefings, coaching, and quality improvement activities.

Requirements

• Diploma (D3) or Bachelor's Degree (S1) in any discipline.
• Fresh graduates are encouraged to apply.
• Previous experience in Customer Service, BPO, Logistics, E-commerce, or similar industries is an advantage but not mandatory.
• English proficiency at C1/C2 (reading, writing, listening, and speaking). Language skills will be evaluated during the recruitment process.
• Confident communicating professionally in English.
• Strong attention to detail with analytical and problem-solving abilities.
• Comfortable working in a dynamic, fast-paced environment.
• Minimum typing speed of 50 WPM.
• Able to work under pressure and adapt to rotational shift schedules.
• Willing to work onsite (WFO) at TPID Yogyakarta.
• Open to relocating if currently residing outside Yogyakarta.
• Available to work rotating shifts, weekends, and public holidays as required.
• Able to join by IMMEDIATELY.
• Competitive basic salary above Yogyakarta UMR.
• Monthly performance incentives and project allowance.
• Shift allowance based on assigned working schedule.
• Overtime compensation (where applicable).
• Additional pay for working on public holidays.
• Clear internal career development opportunities.
• Comprehensive onboarding, training, and continuous learning programs.
• Opportunity to support an international logistics project and gain global customer service experience.

Why Join Our Team?

• Develop your career in an international customer service environment.
• Gain hands‑on experience supporting global logistics operations.
• Receive structured training and ongoing support from experienced professionals.
• Build valuable English communication and customer service skills while working with a collaborative team.
• A great career opportunity for fresh graduates and professionals looking to grow in the BPO and customer service industry.