Executive Lounge Manager

Pullman Hotels & Resorts; Kota Bandung; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hotel brand is seeking a Front Office Operations team member in Bandung. This entry-level role involves managing staff, ensuring quality service, and handling guest interactions. Ideal candidates should possess strong interpersonal skills and fluency in English, with opportunities for growth in a dynamic environment.

Qualifications

• Experience is an asset.
• Fluency in English; additional languages are a plus.

Responsibilities

• Manage and supervise staff to ensure high-quality service.
• Analyze rate variance reports to control room revenue.
• Assist with guest needs and complaints tactfully.

Skills

Strong interpersonal skills

Problem-solving skills

Fluency in English

Job description

Company Description

At Accor, we believe that hospitality is a work of heart. We understand the importance of individual passion and a shared sense of accomplishment in creating a rewarding guest experience. We foster a diverse and inclusive workplace that values each team member's contribution. Committed to ethics, responsible tourism, sustainability, community outreach, and diversity, we offer extensive opportunities for career growth across our global portfolio of iconic hotels and brands.

Join us to be your true self, grow professionally, work purposefully, and feel valued. This entry-level role offers growth opportunities for motivated applicants. Make it your next move.

Job Description

Front Office Operations

1. Conduct daily briefings to ensure all team members are well-informed.
2. Manage and supervise staff to ensure high-quality service and adherence to standards.
3. Review and improve workflow and standards at the Front Desk.
4. Analyze rate variance reports to control room revenue, approve discounts and rebates.
5. Communicate with the Front Office Manager regarding guest services and operations.
6. Document all guest-related issues in the logbook.
7. Supervise shift handover procedures and sign media.
8. Coordinate with other departments on administrative and operational matters.
9. Assist with guest needs and complaints tactfully and efficiently.
10. Help Guest Relations with greeting, rooming, and farewells.
11. Regularly inspect the front and back of house for cleanliness and order.
12. Ensure staff comply with marketing techniques to maximize sales.
13. Monitor billing instructions, guest credits, and address discrepancies.
14. Manage overbooking situations and coordinate guest relocations.
15. Ensure valet and driveway procedures are efficient and well-manned.
16. Follow safety, security, and loss prevention policies, and handle emergencies.
17. Conduct Night Audit processes.

Team Management

1. Provide orientation and training on hotel standards and procedures.
2. Monitor team appearance, attitude, and professionalism.
3. Motivate staff to foster a positive work environment.

Other Responsibilities

1. Maintain knowledge of all food, beverage, and hotel services.
2. Be familiar with fire, safety, and emergency procedures.
3. Attend all relevant meetings and trainings.
4. Ensure punctuality, proper uniform, and personal hygiene.
5. Perform additional duties as assigned.

Additional Information

Experience is an asset.

• Strong interpersonal and problem-solving skills.
• Fluency in English; additional languages are a plus.