Executive Housekeeper

IHG Hotels & Resorts; Provinsi Bali; On-site; IDR 216,000,000 - 480,000,000; Full time

Benefits offered by this job

Hotel discounts worldwide

Career progression opportunities

Job summary

IHG Hotels & Resorts, Bali’s Regent property, seeks an Executive Housekeeper for a pre-opening phase. Lead housekeeping operations, recruit and develop a strong team, and ensure top-tier guest experiences while maintaining cost discipline.

You will mentor staff, manage inventories, and align daily activities with budget goals to deliver exceptional service and operational excellence.

Qualifications

• Experience leading housekeeping teams in large hotels or pre-opening properties.
• Experience mentoring and coaching team members to improve performance.
• Ability to manage staffing, training, and performance feedback.

Responsibilities

• Manage day-to-day staffing requirements, plan and assign work, and establish performance goals.
• Provide mentoring, coaching and regular feedback to staff to improve performance.
• Inspect suites and public areas for cleanliness and readiness to meet guest expectations.
• Respond to guest requests and complaints to ensure satisfaction.
• Maintain inventory and budgeting focus to optimize cost per room.

Skills

Leadership

Mentoring

Coaching

Feedback

Budgeting

Job description

IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognized and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.

Do you see yourself as Executive Housekeeper at Regent Bali Canggu?

Regent is the epitome of modern luxury for the world’s most discerning travelers. Pushing the boundaries of refined living since 1971, Regent colleagues have set out once more to reimagine uplifting experiences that balance serenity and stimulation to heighten the senses. We’re seeking passionate leader who is a pre-opening leader and can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments. Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. If you understand the luxury levers that will help, bring to life a unique guest experience then we would love to hear from you.

Your day to day

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
• Ensure monitor daily inventory for housekeeping amenities and equipment
• Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
• Routinely perform all housekeeping duties necessary including making beds and vacuuming and cleaning guest suites to ensure guest satisfaction.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Carry out special needs and requests of the guests, VIP’s and repeat visitors.
• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents).
• Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability
• Maintain proper inventory levels managing cost per room for supplies and labor Carry out the special requests from guests, VIPs, repeat visitors and club members

What We Offer

In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.