Executive Housekeeper

Raffles Hotels & Resorts; Kuta; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated Executive Housekeeper to lead the Housekeeping Department in a luxurious resort setting. This role involves managing operations, ensuring top-notch service quality, and overseeing staff training and development. The ideal candidate will have a strong background in hospitality, particularly in villa and luxury hotel environments, and possess exceptional organizational and problem-solving skills. Join a team that values excellence and offers a unique opportunity to contribute to an unforgettable guest experience in a breathtaking location.

Qualifications

• 5+ years of experience in Housekeeping, preferably in luxury hotels.
• Strong knowledge of local hotel operation regulations.

Responsibilities

• Manage Housekeeping operations to ensure quality standards.
• Oversee procurement of supplies and manage inventory levels.
• Conduct training and development for Housekeeping staff.

Skills

Problem-solving

Organizational Skills

Training Skills

Analytical Skills

Education

Diploma in Hospitality

Bachelor Degree in Hospitality

Job description

Company Description

Nestled in the beautiful Jimbaran Bay, in Jimbaran Hijau development area, Raffles Bali is a haven of refined seclusion, perched on a hill that offers stunning views of the ocean and its secluded beach. With only 32 ocean-view villas, each featuring its own outdoor terrace and private pool, Raffles Bali stands as one of the finest resorts in Bali, showcasing mesmerizing sunsets, lush tropical gardens, and exquisite dining experiences. Guests can indulge in our signature Bali Sling at the iconic Writers Bar, enjoy a romantic dinner in The Secret Cave and Purnama Honeymoon Bale, or rejuvenate at The Sanctuary, a hillside treatment suite, or at Raffles Spa. Our Raffles Wellbeing Butlers can arrange a variety of bespoke treatments, cultural immersions, and personalized activities, to provide the ultimate experience on the Island of the Gods.

Job Description

Manage the operations of the Housekeeping Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the resort’s and business objectives.

Perform human resource functions including staff selection, training, counseling, and recognition programs to maximize performance standards and guest satisfaction.

The Executive Housekeeper is accountable for managing the budget, forecasting revenue and expenses, capital expenditure, supporting preventative maintenance and energy conservation, and maintaining all regulatory requirements.

Liaise and work alongside the owning company during the project, handover period, and maintenance of resort facilities and utilities to ensure smooth operation at all times.

General Duties

1. Manage and organize the Housekeeping team to ensure service and product quality standards are met and that optimum service is provided to all guests within budget and management norms.
2. Plan, direct, control, coordinate, and participate in all guest-related activities in Housekeeping.
3. Oversee the operation and maintenance of the property, including furniture, fixtures, equipment, systems, and buildings, respecting asset management and equipment care.
4. Monitor Housekeeping personnel, especially Attendants, to ensure prompt, cordial, and personalized guest service, particularly for VIPs and special attention guests.
5. Implement system recovery procedures when needed, interpret reports, and share relevant information for improvements.
6. Control in-villa amenities, ensuring they are fresh and of high quality.
7. Conduct monthly departmental meetings to review procedures and address special handling requirements.
8. Communicate relevant information such as room setup, amenities stock, flower arrangements, and decorations for special events to the General Manager or delegate.
9. Maintain and adhere to all procedures, emphasizing hotel safety and security.
10. Prepare emergency procedures in conjunction with the Emergency Response Team, covering scenarios like fire, power outages, bomb threats, cyclones, and tsunamis.

Coordinate with Front Office and Finance departments for budget preparation and monitoring.

Financial Responsibilities

1. Ensure all targets are achieved, monitor performance, and develop strategies to meet objectives.
2. Maintain department costs and expenses as per guidelines.
3. Oversee procurement of equipment and supplies, including supplier selection and quality control.
4. Manage inventory levels, monitor deliveries, and prevent shortages.
5. Assist in preparing the yearly budget in cooperation with the Financial Controller and Hotel Manager for final approval.
6. Stay updated on new products, energy-saving measures, pricing, and work tools.
7. Establish and follow training guidelines for staff development.

Qualifications

• Diploma or Bachelor Degree in Hospitality.
• Minimum of 5 years relevant experience in Housekeeping.
• Experience in villa and luxury hotel environments is mandatory.
• Knowledge of local hotel operation regulations is essential.
• Strong problem-solving, organizational, motivational, and training skills.
• Advanced analytical skills.