Executive Housekeeper

Pullman Hotels & Resorts; Kota Bandung; On-site; USD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking hotel as an Executive Housekeeper in Bandung, where you will lead a dedicated housekeeping team to uphold the highest cleanliness standards. This role offers a unique opportunity to shape guest experiences through exceptional service and meticulous attention to detail. You will implement efficient procedures, manage budgets, and foster a culture of sustainability and excellence. If you are passionate about hospitality and ready to make a significant impact in a dynamic environment, this is the perfect opportunity for you.

Qualifications

• 3+ years of experience as an Executive Housekeeper in hospitality.
• Strong leadership and team development skills.

Responsibilities

• Lead the housekeeping team and manage hiring and training.
• Ensure cleanliness standards in guest rooms and public areas.

Skills

Leadership Skills

Organizational Skills

Communication Skills

Detail-oriented

Problem-solving Skills

Customer-focused Mindset

Education

Bachelor's degree in Hotel Management

Hospitality-related degree

Tools

Property Management Systems

Microsoft Office

Job description

Company Description

Join a hotel that is a member of the Accor network, which encompasses more than 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. We believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, smile, and action contributes to creating a positive and memorable impact for our customers, colleagues, and the planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this fast-paced world.

Job Description

We are seeking an experienced and detail-oriented Executive Housekeeper to join our team in Bandung, Indonesia. As a key management team member, you will oversee all aspects of the housekeeping department, ensuring the highest standards of cleanliness, comfort, and guest satisfaction throughout our property.

1. Lead and manage the housekeeping team, including hiring, training, and performance evaluations.
2. Develop and implement efficient housekeeping procedures and quality control measures.
3. Ensure guest rooms, public areas, and back-of-house spaces meet or exceed cleanliness standards.
4. Manage inventory, supplies, and equipment, optimizing costs while maintaining quality.
5. Collaborate with other departments to enhance the overall guest experience.
6. Implement and maintain health and safety protocols in compliance with local regulations.
7. Prepare and manage departmental budgets and forecasts.
8. Handle guest complaints and special requests promptly and professionally.
9. Oversee laundry operations and linen management.
10. Conduct regular inspections to maintain high standards of cleanliness and presentation.
11. Implement environmentally friendly practices and sustainability initiatives.

Qualifications

1. Bachelor's degree in Hotel Management, Hospitality, or a related field.
2. Minimum of 3 years of experience as an Executive Housekeeper or similar role within the hospitality industry.
3. Proven leadership skills with the ability to motivate and develop team members.
4. Strong organizational and time management skills.
5. Excellent communication and interpersonal abilities.
6. Proficiency in English; additional languages are a plus.
7. Detail-oriented with a keen eye for cleanliness and presentation.
8. In-depth knowledge of housekeeping operations, cleaning techniques, and products.
9. Familiarity with health, safety, and hygiene regulations.
10. Experience in budget management and cost control.
11. Proficiency in property management systems and Microsoft Office.
12. Ability to work flexible hours, including weekends and holidays.
13. Customer-focused mindset with a commitment to delivering exceptional guest experiences.
14. Strong problem-solving skills and decision-making under pressure.
15. Knowledge of inventory management and procurement processes.

Additional Information

Your Team And Working Environment

In 1-2 sentences, introduce the team, property, or office environment, reflecting the culture.

Note: Customization may be included for local or legislative requirements, such as work permits.

Our Commitment To Diversity & Inclusion

We are an inclusive company, committed to attracting, recruiting, and promoting diverse talent.