Executive, Desktop Support

Job Description

Functional Responsibility

• Support daily operational.
• Elevate incident ticket and trigger the management escalation within stated guidelines.
• Ensuring assigned task is effectively executed in timely manner.
• Liaising and partnering with other support team (internal team) to ensure seamless integration of IT service support and operation.

Role Responsibility

• Make sure smooth running of daily operation.
• Provide IT operational support and guidance to user.
• Work in compliance with company policies and standard operation procedures.

Functional Duties

• Manage equipment store and make sure equipment are properly arranged.
• Execute deployment and setup of equipment.
• Undertake to provide resolutions and/or workaround solutions to desktop operational requests in a timely manner.
• Make sure ticket assigned are follow up and service/problem resolved within SLA.
• Ensure all asset delivered are properly record in the Good Acceptance Form and submit to Senior Desktop Support Executive.
• Responsible on tools are in good condition.
• Ensure improvement plan are fully execute.
• Require travel and relocate to other place to fulfill the company operational need.
• Execute Ad-hoc task given by superior.

Role Duties

• Ensure report to duty.
• Giving guide/resolution to user who facing difficulties on carry work.
• Ensure every work are compliance to company SOP and/or Work Instruction.
• Rapidly establishing a good working relationship with other team/professionals.
• Participate in knowledge base contribution and SOP.
• Participate into improvement plan.

Requirement

• At least 1 year working experience in IT field.
• Good technical background with good analytical and problem-solving skills.
• Detail-oriented and well organized.
• Able to work independently and under pressure.
• Good emotional management.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best. We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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