Executive, Customer Service (Import)

THI LOGISTICS (MALAYSIA) SDN BHD; Bandar; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A logistics and freight forwarding company is seeking a dedicated Customer Service Executive (Import) for their Aceh location. Responsibilities include managing daily shipments, liaising with customers, and ensuring excellent customer service. Candidates must have at least 3 years of experience in the logistics sector, along with strong communication skills. The role offers medical benefits, performance bonuses, and career growth opportunities.

Benefits

Medical benefits

Annual increments

Performance bonuses

Career growth opportunities

Supportive working environment

Qualifications

• Minimum of 3 years' experience in Freight Forwarding or Logistics.
• In-depth knowledge in ocean import/export, operations, and customer service.
• Proficiency in Mandarin is a plus.

Responsibilities

• Manage and monitor daily shipments, providing updates to customers.
• Liaise with relevant parties for documentation and shipment arrangements.
• Handle customer inquiries professionally via email or phone.
• Coordinate with logistics agencies for goods transportation and delivery.
• Manage sea freight shipments and directly liaise with customers.
• Ensure accurate costings and revenues are applied to each shipment.

Skills

Strong time management and task planning abilities

Excellent verbal and written communication skills

Friendly and professional approach to customer interactions

Ability to work well under pressure

Self-motivated and goal-oriented

Multitasking and organizational skills

Education

Diploma or Bachelor's Degree (or equivalent)

Job description

We are looking for a dedicated and proactive Customer Service Executive (Import) to join our team! If you have experience in freight forwarding or logistics and are eager to grow in a dynamic environment, we’d love to hear from you.

Requirements

• Diploma or Bachelor's Degree (or equivalent).
• Minimum of 3 years' experience in Freight Forwarding or Logistics.
• In-depth knowledge and experience in ocean import/export, operations, and customer service.
• Willingness to work in Klang.

Responsibilities

• Manage and monitor daily shipments, providing timely updates to customers on deliveries.
• Liaise with all relevant parties to ensure proper documentation and arrangement of shipments.
• Handle and resolve customer complaints or inquiries via email or phone in a professional and timely manner.
• Coordinate with logistics agencies for transportation and delivery of goods.
• Manage sea freight shipments, liaising directly with customers.
• Handle costing, billing documentation, and payment for sea shipments.
• Ensure accurate costings and revenues are applied to each shipment.
• Ensure all jobs are completed and closed within the set deadlines.
• Update and maintain reports as requested by HQ/Management.
• Perform any other duties as assigned.

Key Skills

• Strong time management and task planning abilities.
• Friendly, courteous, and professional approach to customer interactions.
• Sense of urgency and ability to work well under pressure.
• Excellent verbal and written communication skills. Mandarin proficiency is a plus.
• Persuasive, goal-oriented, and self-motivated.
• Outgoing, energetic personality.
• Ability to work independently or as part of a team.
• Strong multitasking, prioritization, and organizational skills.

Benefits

• Medical benefits, annual increments, and performance bonuses.
• Career growth opportunities and international exposure.
• A supportive and collaborative working environment.

If you’re ready to take on a new challenge in a fast-growing industry, apply now and join a company that values career development and teamwork!