Executive Assistant Manager | Delonix Hotel Karawang

Ayana Hospitality; Jawa Barat; On-site; IDR 484.105.000 - 806.843.000; Full time

Job summary

An esteemed hotel group located in Jawa Barat is seeking an experienced Executive Assistant Manager. The role involves collaborating with the General Manager to manage daily hotel operations, enhance guest satisfaction, and improve staff performance. Ideal candidates should have at least 5 years of experience in hospitality management, strong leadership, and communication skills. Proficiency in hotel management software is preferred, and a Bachelor's degree in Hospitality Management is advantageous.

Qualifications

• Minimum of 5 years of experience in hotel management or a similar role.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Fluent in English; proficiency in additional languages is a plus.

Responsibilities

• Assist the General Manager in overseeing hotel operations.
• Ensure high levels of guest satisfaction.
• Monitor and evaluate staff performance.
• Develop and implement operational policies.
• Conduct regular inspections of the hotel.

Skills

Leadership abilities

Communication skills

Problem-solving skills

Customer-focused mindset

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management software

Microsoft Office Suite

Job description

Executive Assistant Manager | Delonix Hotel Karawang

AYANA Hospitality is seeking a highly skilled and experienced Executive Assistant Manager to join our dynamic team. In this role, you will work closely with the General Manager to oversee the daily operations of the hotel, ensuring that all departments are running smoothly and efficiently. You will play a critical role in enhancing guest satisfaction, implementing operational improvements, and managing staff performance. The ideal candidate should possess strong leadership abilities, excellent communication skills, and a proven background in hospitality management.

Responsibilities

• Assist the General Manager in overseeing hotel operations, including guest services, housekeeping, food and beverage, and maintenance
• Ensure high levels of guest satisfaction through engagement and support of all departments
• Monitor and evaluate staff performance, providing feedback and guidance to enhance productivity
• Develop and implement operational policies and procedures to improve efficiency
• Assist in budget preparation and financial planning, ensuring cost control measures are in place
• Conduct regular inspections of the hotel to ensure adherence to quality standards
• Handle guest inquiries, concerns, and complaints in a professional manner
• Support the General Manager in strategic planning and decision-making processes

Requirements

• Minimum of 5 years of experience in hotel management or a similar role within the hospitality industry
• Strong leadership and management skills, with a proven ability to motivate and guide teams
• Excellent communication and interpersonal skills
• Proficient in hotel management software and Microsoft Office Suite
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Fluent in English; proficiency in additional languages is a plus
• Bachelor’s degree in Hospitality Management or a related field is preferred
• Strong problem-solving skills and a customer-focused mindset
• Positive Working
• Supportive Team Work

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