Enterprise Support Engineer (Cloud Engineer)

We are looking for a dedicated Enterprise Support Engineer (Cloud Engineer) to join our team and provide technical assistance to our Headquarter in Malaysia.

Job Description:

• Responsible to support & troubleshoot VMware Virtualization, Veeam Backup, Microsoft Windows Server, Linux OS, Hyper-converged Infrastructure and Hardware environment.
• Troubleshooting and resolving VMware environment issues.
• Monitor VMware/AWS health / Plot Alert
• Verify backup success for EVC/ VMware
• Focus on helpdesk support case, resolved customer support case
• Document issue resolutions into wiki, knowledge Sharing
• Apply security patches for OS environment
• Send Selected VIP Report for customer
• Managing control panels such as Plesk and cPanel.

Requirement:

• Candidates must possess bachelor’s degree in Information Technology, Computer, or equivalent.
• At least 2 years experiences of working in IT support or system administration.
• Has cPanel, Plesk related advance certificate preferred.
• Experience in VMware/Aws Cloud troubleshooting, Provisioning
• Experience in system administration cPanel, Plesk
• Familiarity with Nagios for monitoring services and handling related alerts.
• Experience with both Windows Server and Linux Server environments.
• Expertise in managing web services using IIS.
• Understanding of web cluster architecture.
• Fluent in English (both verbal and written).
• Willing to work shifting schedule and capable to work during night shifts as needed.

Working Conditions:

• Employment agreement status is Permanent Worker.
• Working days are Monday - Friday and/or Tuesday - Saturday.
• Willing to working onsite at Jakarta Office.