English-Skilled Customer Support & Admin Coordinator

PT Cekindo Business International; Batam; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading consulting firm in Indonesia is seeking a Customer Service Representative to manage customer interactions and support administrative tasks. Responsibilities include handling calls, managing complaints, and preparing reports. The ideal candidate has strong English skills, proficiency in Microsoft Office, and a relevant degree. This position is based in Batam and offers opportunities for personal and professional growth.

Qualifications

• Excellent in English skills in verbal and written.
• Able to operate Microsoft Office.
• Creative and pro-active.

Responsibilities

• Handle incoming calls and front-desk duties.
• Manage customer complaints via phone, email, and social media.
• Record and follow up customer interactions.
• Prepare daily and monthly reports.

Skills

Excellent in English skills (verbal and written)

Proficient in Microsoft Office

Creative and pro-active

Well-organized

Ability to work independently and in a team

Education

D3 or S1 majoring Secretary or related field

Job description

A leading consulting firm in Indonesia is seeking a Customer Service Representative to manage customer interactions and support administrative tasks. Responsibilities include handling calls, managing complaints, and preparing reports. The ideal candidate has strong English skills, proficiency in Microsoft Office, and a relevant degree. This position is based in Batam and offers opportunities for personal and professional growth.