English Customer Service Yogyakarta Join ASAP

TP; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company in Yogyakarta is seeking a candidate for the HR Talent Acquisition role. The position requires fluency in English and a willingness to work flexible shifts, including weekends. Responsibilities include managing customer inquiries via various channels and providing product information. Fresh graduates are encouraged to apply. This role offers the opportunity to start immediately upon passing the selection process.

Qualifications

• Fresh graduates are welcome.
• Willing to work in shifting schedules 24/7, including weekends and public holidays.
• Candidates must be able to work immediately if they pass.

Responsibilities

• Answer incoming chats, calls, and respond to emails.
• Handle customer inquiries via chat and call.
• Provide customers with product and service information.
• Identify and escalate priority issues.
• Document all information according to standard operating procedures.
• Complete all chat logs.
• Update customer profiles in the computer.
• Conduct customer surveys to ascertain service level.
• Locate user problems quickly and provide solutions.

Skills

Fluent in English (B2 Upper Intermediate)

Communicative

Job description

HR Talent Acquisition

Requirements :

• Fresh graduates welcome!
• Fluent in English both of Written and Reading (min. B2 Upper Intermediate is a MUST)
• Communicative
• Willing to work in SHIFTING SCHEDULE 24/7 including Weekend and Public Holiday
• Willing to place in YOGYAKARTA
• Candidates can work immediately if they pass

Responsibility :

• Answering an Incoming chats, call and respond to Email
• Handle Customer Inquiries by Chats
• Handle Customer Inquiries by Call
• Provide Customers about Product and Service Information
• Identify and Escalate Priority Issues
• Documenting All Information According to Standard Operating Procedures
• Complete All Chat Logs
• Updating customers profile into computer
• Conduct customer surveys to ascertain level of customer service
• Able to quickly locate user problems and provide solution

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