English Customer Service - Surakarta

呐; Surakarta; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their customer support team in Surakarta. This role involves providing timely assistance to customers via email and chat, addressing technical issues, and collaborating with team members to enhance service quality. Ideal candidates will possess strong communication skills in English and a knack for problem-solving. Fresh graduates are encouraged to apply, making this an excellent opportunity for those looking to jumpstart their careers in a dynamic environment. Flexibility for shifting schedules is essential as you contribute to a diverse and inclusive workplace.

Qualifications

• Minimum D3 or bachelor's degree from all majors.
• Good written and verbal communication skills in English.

Responsibilities

• Provide timely support to customers through email and chat.
• Identify and escalate priority issues through proper channels.

Skills

Problem-solving skills

Communication skills

Typing speed

Multi-tasking capabilities

Education

D3 or Bachelor's degree

Job description

PLACEMENT : SURAKARTA SITE

Responsibilities

- Provide timely support to customers through available communication channels (email and chat)

- Identify and escalate priority issues through proper channels.

- Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.

- Meet all key performance indicators set by the company and client.

- Work with other team members in identifying better ways in providing better customer support.

Qualification

- Minimum D3 or bachelor's degree from all majors.

- Good written and verbal communication skills in English (Will be tested during the recruitment process)

- fresh graduates are welcome to apply

- Flexible for SHIFTING schedule and changes along with in

- Strong problem-solving skills and demonstrated multi-task capabilities.

- Preferably to have a typing speed of at least 40 words per minutes

- Fast learner and independent to work in the multi-LOB (email and live chat)

Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age and gender