English Customer Service Live Chat (Permanent Night Shift)

呐; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Teleperformance Indonesia is offering an exciting opportunity for English Customer Service Representatives. This permanent night shift role involves responding to inquiries via email and chat, requiring strong communication skills. As part of a globally trusted brand, you'll enjoy a competitive salary, training, and career development in an inclusive team culture.

Benefits

Competitive salary and night shift allowances

Full training and onboarding program

Career development opportunities

Positive and inclusive team culture

Employee support programs

Wellness initiatives

Qualifications

• Fresh graduates are welcome.
• Strong ability to make clear, objective decisions based on policies.
• Comfortable using digital platforms and helpdesk tools.

Responsibilities

• Respond to customer inquiries via email and live chat.
• Provide accurate information and resolve issues.
• Meet performance metrics including quality and customer satisfaction.

Skills

Strong written communication skills

Excellent reading comprehension

Typing skills

Education

Diploma or Bachelor’s Degree

Job description

Join our growing team at Teleperformance Indonesia!

We are looking for customer-focused and detail-oriented individuals to join us as English Customer Service Representatives, specializing in email and live chat support. This permanent night shift role is ideal for those who enjoy problem-saling, written communication, and delivering exceptional service in a digital environment.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via email and live chat, using English

• Provide accurate information, resolve issues, and ensure a positive customer experience

• Follow communication guidelines and procedures to maintain high-quality service

• Escalate complex cases when necessary and collaborate with internal teams

• Meet performance metrics, including response time, quality, and customer satisfaction

• Maintain detailed records of customer interactions using internal tools and systems

Ideal Candidate Profile:

• Diploma or Bachelor’s Degree in any field (Fresh graduates are welcome)

• Strong written communication skills in English

• Excellent reading comprehension and typing skills

• Ability to make clear, objective decisions based on policy and guidelines

• Comfortable using digital platforms, helpdesk tools, and working in a fast-paced setting

• Willing to work on-site in Yogyakarta

• Open to permanent night shift work, including weekends and public holidays

What We Offer:

• Competitive salary and night shift allowances

• Full training and onboarding program

• Career development in a global, reputable company

• Positive and inclusive team culture

• Employee support programs and wellness initiatives

At Teleperformance Indonesia, we celebrate diversity and inclusivity. This is your chance to build a meaningful career in customer service while working with a globally trusted brand.