English Customer Service (Fresh Graduate)

Magada Tirta Amerta; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service company in Jakarta is seeking a dedicated professional to guide consumers and partners in using products. The ideal candidate is a fresh graduate with strong communication skills in Bahasa and a willingness to work in a shifting schedule. Responsibilities include managing inquiries and providing excellent customer service. This is a 6-month contract position.

Qualifications

• Fresh graduate with max 2 years in customer service.
• Able to work in a shifting schedule.
• Experience in customer service area is a plus.

Responsibilities

• Guide consumers and partners in using products.
• Manage service inquiries and disputes.
• Provide excellent customer service.

Skills

Customer service

Communication in Bahasa

Analytical skills

Typing (WPM 50, Accuracy 90%)

Education

Min D3 in any major with GPA 2.75

Job description

Responsibilities

• Guide our consumer and partners in using our products
• Manage service enquiries and disputes arising from our consumer and partners
• Provide excellent customer service to our consumer and partners base
• Maintain good relationships and community building efforts with our consumer and partners
• Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner
• Gather feedback from our consumer and partners, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor
• Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
• Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.)

Qualifications

• Min D3 any major With GPA 2,75
• Min Fresh graduate and max 2 years in the same position (entry level)
• Willing to work in the shifting schedule
• Experience in customer service area
• Clear Articulation and good communication in Bahasa
• Sense Of Empathy
• Able to set the friendly tone (Smiling Voice)
• Good analytical skill
• Typing skill with WPM 50 & Accuracy 90%
• Fast response, effective and efficient in working
• Able to work within dynamic environment
• Vaccinated min 2 Doses
• Actively speaking in english

Contract: 6 months