English Customer Service for Live Chat (Yogyakarta Site)

Teleperformance; Daerah Istimewa Yogyakarta; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

An established industry player seeks enthusiastic individuals for the role of English Customer Expert at their Yogyakarta site. This position is perfect for fresh graduates eager to learn and grow in customer service. You will provide timely support to customers via chat and email, resolve technical issues, and work collaboratively to enhance customer satisfaction. The company offers a dynamic environment with opportunities for personal and professional development. If you are a fast learner with strong communication skills and a passion for helping others, this role could be your next big step!

Benefits

Holiday Pay

BPJS and BPJSTK

Shifting Allowance

Qualifications

• Good written and verbal communication skills in English (B2 level preferred).
• Strong problem-solving skills and demonstrated multi-task capabilities.

Responsibilities

• Provide timely support to customers through email and chat.
• Identify and escalate priority issues through proper channels.

Skills

Customer Service

Problem-Solving

Communication Skills

Typing Speed

Education

D3 or Bachelor's Degree

Job description

English Customer Service for Live Chat (Yogyakarta Site)

We're calling out Jobseekers including Fresh Graduates who are eager to learn, have a strong passion for customer service roles and related fields, and are ready to join immediately as our English Customer Expert (Live chat) for Yogyakarta site with details below:

Responsibilities:

1. Provide timely support to customers through available communication channels (email and chat).
2. Identify and escalate priority issues through proper channels.
3. Assist customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.
4. Meet all key performance indicators set by the company and client.
5. Work with other team members in identifying better ways to provide better customer support.

Minimum Requirements:

1. Minimum D3 or bachelor's degree from all majors.
2. Maximum age of 35 years old.
3. Good written and verbal communication skills in English (Preferable B2 level of English proficiency; will be tested during the recruitment process).
4. Fresh graduates are welcome to apply.
5. Flexible for SHIFTING schedule and changes.
6. Strong problem-solving skills and demonstrated multi-task capabilities.
7. Preferably to have a typing speed of at least 40 words per minute.
8. Fast learner and independent to work in the multi-LOB (email and live chat).
9. Ready to join in April 2025.

We're seeking passionate, driven individuals to make an impact and grow with us.

Incentives:

1. Salary UMR Plus.
2. Holiday Pay.
3. BPJS and BPJSTK.
4. Shifting Allowance (as the position requires shifting schedules).

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.