English Customer Service Executive (Johor Area)

Agensi Pekerjaan JobScoper Sdn. Bhd.; Tangerang; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading recruitment agency in Tangerang is seeking fresh graduates for an entry-level customer service role. Applicants should be fluent in English and Bahasa Melayu, with strong computer skills. The position offers comprehensive training and valuable experience within a supportive team environment.

Benefits

Provided training

Provided allowance

Annual leave

Medical leave

Provided shuttle service

Qualifications

• Fresh graduates are welcome.
• Fluency in English is mandatory.
• Must be able to work in six-day rotations.

Responsibilities

• Handle customer inquiries through calls, live chat, and email.
• Meet customer service expectations and provide accurate information.
• Collaborate in a team to achieve KPI and SLA.

Skills

Communication in Bahasa Melayu

Fluency in English

Computer literacy

Education

SPM

UEC

IGCSE

Job description

Job Responsibility

• Handling all inbound calls, live chat and email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
• Exceeding customer expectation in terms of customer service & accurate information.
• Working in a team to achieve the required KPI elements and SLA.
  
  

Job Requirements

• Fresh Graduate welcome, completed with SPM, UEC, and IGCSE certificates.
• Can speak in Bahasa Melayu and English. English must be fluent.
• Good computer literacy.
• Can work in Rotational Shift.
• Can work in 6 working days.
  
  

Job Benefits

• Provided training,
• Provided allowance.
• Annual leave & Medical leave.
• Provided shuttle service.