English Customer Service Agent (E-commerce)

PT Concentrix Services Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service provider in Indonesia is looking for a dedicated English Customer Service Agent to support their growing e-commerce operations. The role involves handling customer inquiries, assisting with order tracking, and providing information. Candidates should have at least 1 year of customer service experience and fluent English communication skills. Flexibility for a rotating schedule is required.

Qualifications

• At least 1 year of customer service experience, preferably in an e-commerce environment.
• Fluent English communication skills – both written and spoken (B2 level).
• Willingness to work on a rotating 24/7 schedule, including nights, weekends, and public holidays.

Responsibilities

• Handle customer inquiries via email, chat, and/or phone in English.
• Assist with order tracking, product information, returns, refunds, and issue resolution.
• Maintain clear records of customer interactions and feedback.

Skills

Customer service experience

Fluent English communication

Problem-solving skills

Attention to detail

Tools

Zendesk

Freshdesk

Job description

We’re looking for a dedicated and customer-focused English Customer Service Agent to support our growing e-commerce operations. If you have a passion for helping others, strong communication skills, and are comfortable working in a 24/7 shift environment, we want to hear from you!

Responsibilities:

• Handle customer inquiries via email, chat, and/or phone in English
• Assist with order tracking, product information, returns, refunds, and issue resolution
• Deliver prompt, accurate, and empathetic responses to customer questions
• Work collaboratively with internal teams to escalate or resolve issues
• Maintain clear records of customer interactions and feedback

Requirements:

• At least 1 year of customer service experience (preferably in an e-commerce environment)
• Fluent English communication skills – both written and spoken (B2 level)
• Willingness to work on a rotating 24/7 schedule, including nights, weekends, and public holidays
• Strong attention to detail, patience, and problem-solving skills
• Familiarity with helpdesk tools (e.g., Zendesk, Freshdesk) is a plus