English Customer Service Agent

Concentrix; Surakarta; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

An established industry player is seeking dedicated individuals for customer service roles in Surakarta. This position offers an exciting opportunity to engage with customers, addressing their inquiries and resolving issues across various communication channels. Ideal candidates are those who thrive in teamwork and possess strong analytical skills, with a commitment to providing exceptional service. Fresh graduates are encouraged to apply, making this a great entry point into the customer service field. Join a dynamic environment where your contributions will make a difference and help shape customer experiences.

Qualifications

• Prior experience in customer service is a plus; fresh graduates are welcome.
• Must have good English proficiency at B1/B2 level.

Responsibilities

• Handle customer inquiries through phone, email, or chat.
• Troubleshoot and resolve customer issues, maintaining professionalism.

Skills

Customer Service Skills

Analytical Thinking

Teamwork

English Proficiency (B1/B2)

Education

Diploma 3 or Bachelor's Degree

Job description

Qualifications:

• Diploma 3/bachelor’s degree holder
• Prior work experience as a Customer Service Agent/Chat Support Agent is a plus. Fresh graduates are welcomed to apply.
• Good proficiency in English is a must, minimum B1/B2 level.
• Awareness of current affairs and events in the respective markets/countries.
• High on teamwork, engagement, and has the analytical thinking.
• Wiling to work in a night shift.
• Willing to work onsite in Surakarta.

Responsibilities:

• Handling customer inquiries, complaints, and requests through various communication channels (phone, email, or chat).
• Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
• Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
• Maintain a high level of professionalism and customer service etiquette in all interactions.
• Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
• Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
• Collaborate with team members and other departments to ensure consistent and effective customer support.