English Customer Service Agent

Concentrix; Daerah Istimewa Yogyakarta; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

An established industry player is seeking dedicated individuals for customer service roles in Yogyakarta. This position involves assisting customers with inquiries and resolving issues through various channels, ensuring a high standard of service and professionalism. Ideal candidates will possess strong analytical thinking and teamwork skills, along with a good command of English. Embrace the opportunity to contribute to a dynamic team in a 24/7 rotational shift environment, where your efforts will directly impact customer satisfaction and engagement.

Qualifications

• Prior experience in customer service is a plus; fresh graduates are welcome.
• Good English proficiency at B1/B2 level is required.

Responsibilities

• Handle customer inquiries and complaints through various channels.
• Document customer interactions and maintain professionalism.

Skills

Customer Service

Analytical Thinking

Teamwork

English Proficiency

Education

Diploma 3/Bachelor’s Degree

Job description

Qualifications:

• Diploma 3/bachelor’s degree holder.
• Prior work experience as a Customer Service Agent/Chat Support Agent is a plus. Fresh graduates are welcomed to apply.
• Good proficiency in English is a must, minimum B1/B2 level.
• Awareness of current affairs and events in the respective markets/countries.
• High on teamwork, engagement, and has the analytical thinking.
• Wiling to work in a 24/7 rotational shift.
• Willing to work onsite in Yogyakarta.

Responsibilities:

• Handling customer inquiries, complaints, and requests through various communication channels (phone, email, or chat).
• Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
• Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
• Maintain a high level of professionalism and customer service etiquette in all interactions.
• Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
• Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
• Collaborate with team members and other departments to ensure consistent and effective customer support.